Head Waiter - Four Seasons Hotel Madrid

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role: Four Seasons Hotel Madrid is looking for a Head Waiter to join our El Patio team. We are looking for dedicated professionals to providing exceptional quality and service to our guests. Our Head Waiter also provides an enjoyable, expertly served beverage or dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. What you will do: Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods. Communicate guest orders including any special needs or requests to the kitchen. Coordinates food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality. Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests. Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals. What you bring: We are looking for individuals that are highly motivated team players. This role has direct contact with guests and as such good communication skills, as well as an eye for detail are a necessity. Candidates should have previous experience in F&B in a luxury, fast paced environment. Must have the legal right to work in Spain and have fluency in English and Spanish. What we offer: Competitive Salary, wages, and a comprehensive benefits package . Excellent Training and Development opportunities . Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program) . Complimentary Dry Cleaning for Employee Uniforms . 50 natural days of vacation, and the day of the birthday free . Complimentary Private He alth insurance . Complimentary Employee Meals . Schedule & Hours: This is a full-time position . This role might operate on a rotating shift basis , covering morning and evening shifts throughout the week, including weekends.