Head Waiter/Waitress

Job description

Key Responsibilities and Duties Team Supervision Supervise and coordinate the activities of waiters, waitresses, and restaurant attendants. Allocate tables and service sections to team members. Monitor staff performance and ensure service standards are maintained. Provide guidance, coaching, and on-the-job training to junior staff. Assist management in briefing staff before service periods. Customer Service Welcome and escort guests to their tables when required. Ensure guests receive professional, friendly, and efficient service. Handle customer inquiries, complaints, and special requests promptly. Monitor guest satisfaction and take corrective action when necessary. Build positive relationships with guests to enhance their dining experience. Food and Beverage Service Ensure accurate and timely order taking and service delivery. Verify that food and beverages are served according to established standards. Assist with serving food and beverages during busy periods. Ensure correct table setup and presentation before service. Promote menu items, daily specials, and beverage offerings. Operational Coordination Liaise with the kitchen and bar to ensure smooth service operations. Monitor service flow and resolve any operational issues. Ensure adequate stock of menus, napkins, condiments, and service equipment. Assist in coordinating special events, banquets, and functions. Cash Handling and Administration Verify bills and ensure accurate processing of guest payments. Assist with cash handling procedures and end-of-shift reconciliation when required. Prepare service reports and communicate operational issues to management. Health, Safety, and Hygiene Ensure compliance with food safety, hygiene, and health regulations. Maintain cleanliness and organization of dining and service areas. Ensure staff adhere to grooming, uniform, and safety standards. Report maintenance or safety concerns to management. Education Secondary School Certificate or equivalent. Certificate or Diploma in Hospitality, Food & Beverage Service, or related field is an advantage. Experience Minimum 2 to 3 years of experience in a restaurant, hotel, or food and beverage operation. Previous supervisory experience preferred. Skills and Competencies Strong leadership and team management skills. Excellent customer service and communication skills. Good problem-solving and conflict-resolution abilities. Knowledge of food and beverage service standards. Ability to work under pressure in a fast-paced environment. Good organizational and multitasking skills. Ability to train and motivate team members. WORK WITH CONSTANCE 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do. We believe in continuous learning and growth to help our teams achieve their full potential. A strong family spirit is part of our identity, we support and care for one another. We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. Our passion for luxury hospitality is reflected in every detail of the guest experience. We are committed to environmental and societal contributions, integrating sustainability into everything we do. 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service. 🌿 Be part of a company that values people, innovation, and excellence. Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.