Health Advocate (Remote 1099, RN experience required)

Job description

**About Careway** Our mission is to help seniors overcome complex health and social challenges, improve their long-term well-being, and maximize independence. We believe every senior deserves to have a dedicated advocate in their corner. We are building an advocacy-first telehealth platform to democratize access to high-quality care and reach patients right where they are. Our physicians and Health Advocates work together to help patients untangle the U.S. healthcare system, overcome social determinant barriers, and make confident, informed decisions. If you believe every patient deserves someone in their corner — and you want to be that person for your patients — this is the role. **About the Role** **This is not a typical nursing role.** As an Health Advocate at Careway, you will serve as the frontline support for seniors navigating difficult social and clinical situations. Your objective is to remove barriers and help your patients reach the best health outcomes their conditions allow. This involves addressing social determinants of health (SDOH), securing transportation, coordinating food assistance and mobility solutions, finding primary care providers, and closing care gaps. You will also help patients manage chronic conditions by improving their health literacy and guiding them to the right specialists. **This role requires grit and resilience**. You will frequently navigate complex medical and social situations, and you must be prepared to de-escalate and support patients who may be frustrated, difficult, or overwhelmed by their circumstances. Working closely with our physicians, you will build long-term, trusting relationships to ensure patients achieve their healthcare goals. **Role Logistics** This is a 1099 contract role, fully remote (video and phone), based in the United States. - **Time Commitment:** Requires a baseline capacity of 25+ hours per week. Candidates with 30+ hours of weekly availability are highly prioritized. - **Schedule:** Must be available to operate during standard business hours to coordinate with clinics and insurance companies. - **Duration:** We prioritize candidates seeking a long-term commitment to ensure continuity of care and build lasting patient relationships. **What You’ll Do** - **Guide patients through the system.** Translate medical complexity into plain language, coordinate care across providers, and demystify insurance paperwork. - **Build and own care plans.** Partner with Careway physicians on individualized plans that address both medical needs and social determinants: transportation, food, home support, and digital access. - **Solve real problems with persistence.** Identify what is blocking each patient, whether it is a denied claim, a missed referral, a lack of a PCP, or an unaffordable medication, and keep pushing until something moves. - **Hold steady through hard cases.** Lead difficult conversations with empathy and firm boundaries. Help frustrated or overwhelmed patients move forward. - **Empower patients.** Coach them on their own health literacy and self-management (diabetes, chronic pain, mobility, medication adherence) so they grow more confident over time. - **Make Careway better.** Share what you learn on the front lines so we can sharpen our advocacy model and the tools we put in your hands. **What You’ll Bring** - **Licensure:** Active Registered Nurse (RN) license in good standing. - **Location:** Must be based in the United States. - **Clinical Knowledge:** Deep understanding of SDOH and experience working with diverse, vulnerable patient populations. - **Relationship Building:** Exceptional active listening and interpersonal skills to build trust quickly and maintain meaningful connections. - **Organization:** Strong administrative abilities and clear communication to manage multiple tasks effectively. - **Tech Fluency:** Comfortable learning a new EHR, adopting AI tools, and picking up evolving operational processes quickly. - **Resilience, Persistence, & Creativity:** The US healthcare system puts up barriers. It is your job to creatively navigate those obstacles to get patients the care they deserve. **Nice-to-Haves** - Background in community health, health coaching, or experience with Medicare populations. - Fluency in Spanish or other languages.