Health Center Trainer

Job description

**Ready to empower our frontline clinical staff and ensure top-tier reproductive healthcare across Maryland?** Planned Parenthood of Maryland (PPM) is seeking a dynamic Health Center Trainer. We need a healthcare professional who loves teaching and developing others to ensure our staff are fully equipped to deliver affordable, high-quality care to our patients. If you are passionate about public speaking, hands-on clinical training, and maintaining exceptional standards of care, this is the role for you. ### Inside the Role Reporting to the Training Program Manager, you will be a driving force behind our clinical support training. You will partner with Health Center Managers and Medical Assistant IIIs to deliver standardized training across our clinics. **Because you will be training staff in various learning settings across the state, this role requires the ability to travel up to 100% of the time to PPM health centers****.** By developing resources and coaching our team, you will directly support efficient center operations and high-quality patient services. ### Your Day-to-Day Impact **Empower new and existing staff:** Facilitate New Hire Orientations, lead webinars, and provide hands-on clinical training for Medical Assistants (MAs) on essential functions like patient intake, point-of-care testing, lab quality assurance, and abortion care. **Be the Epic expert:** Serve as a Credential Trainer for our Epic Electronic Medical Records (EMR) system, offering regular classroom-style instruction and one-on-one training sessions to ensure staff are confident navigating the software. **Develop and elevate training tools:** Create and maintain updated training outlines, presentations, and resources. You will also collaborate annually with the Chief Medical Officer to update the Medical Standards & Guidelines manual, client fact sheets, and chart forms. **Ensure clinical excellence:** Periodically assess MA skills, provide necessary retraining, and step in to assist with emergency situations according to PPM standards and guidelines. ### What You Need to Succeed - High school diploma (or equivalent) with 4 years of healthcare experience, OR a Bachelor’s degree with 2 years of healthcare experience. - Demonstrated experience training or coaching others, paired with strong public speaking and customer service skills. - Valid driver’s license, reliable vehicle, and the ability to drive to all PPM health centers (this role requires up to 100% travel). - Current CPR Certification (or willingness to obtain immediately after employment). - Ability to draw blood/phlebotomy, place IVs, administer injections, and perform obstetric ultrasounds, or willingness to learn these skills post-hire. - *Highly Preferred:* **Bilingual fluency** - *Preferred:* Previous experience in a medical setting, familiarity with Epic EMR, and expert skills in formatting and layout design of training documents. ### Salary and Benefits Overview - **Comprehensive Coverage:** Medical, Dental, Vision, Life, and AD&D insurance. - **Work-Life Harmony:** Generous Paid Time Off (PTO) and Paid Holidays. - **Future Focus:** 401(k) Retirement Plan and Flexible Spending Account.