Health Cloud Solution Architect

Job description

### Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce and Data 360. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Data 360, Agentforce, Service Cloud Voice, Amazon Connect, and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. ## **Job Overview** As Solution Architect, Health & Life Sciences, you will lead the functional solution design for Salesforce Health Cloud across our healthcare engagements and act as the functional lead for NeuraFlash's Health practice. You combine hands-on Health Cloud design depth with real industry fluency—you understand how payers, providers, integrated delivery networks, device and distribution companies, and pharma actually operate, get paid and are regulated—and you translate that into designs our Data 360, Agentforce, Service, Field Service and Revenue teams can build. You will have the opportunity to help lead Health & Life Sciences solutions with key business and IT stakeholders, and internally will be responsible for building the reference architectures, reusable patterns and enablement that let the rest of the practice deliver healthcare work with confidence. ## **You'll have the opportunity to:** - **Lead functional solution design** for Salesforce Health Cloud grounded in the HLS industry data model and out-of-the-box capabilities—Person Accounts and households, Care Programs and Care Plans, Provider and Payer data models, member and benefits verification, referral management, Utilization Management, and Intelligent Document/Form processing—evaluating every requirement against native capability before recommending custom build. - **Run discovery and design sessions** with client business and IT stakeholders across payer, provider, medtech/distribution and pharma organizations; present design decisions and trade-offs; and drive open questions to written closure with owners and dates. - **Author and maintain the functional design** for Health Cloud engagements: data model mappings, object and field design, process flows, user stories with acceptance criteria and formal design sign-off artifacts, following NeuraFlash's Navigate Next delivery methodology and accelerators. - **Design for a regulated environment** —PHI handling, HIPAA and BAA requirements, Salesforce Shield and field-level encryption, consent and minimum-necessary access—so compliance is built into the design rather than bolted on. - **Shape the end-to-end architecture with our technical leads** —Data 360 (member/patient/customer 360, identity resolution), Agentforce (member, patient and intake agents), Service Cloud Voice, Field Service, Revenue Cloud / ARM and MuleSoft—including integration patterns to systems of record such as EHRs (Epic, HL7/FHIR), core administration and billing platforms. - **Translate the functional design for the build team** (Technical Architects, Developers, Data 360 and Agentforce specialists), review configuration against spec, and support UAT and deployment gates. - **Define what NeuraFlash owns versus what the client must provide** (data access, SME availability, environment access, compliance approvals) and hold both sides to it. - **Help build our Health practice** —own the payer and medtech/distribution reference architectures, capture reusable patterns from engagements, contribute to scoping calculators and SOW templates, and co-deliver healthcare enablement with our HLS sales leaders for the delivery team. - **Support pre-sales** as the Health Cloud subject-matter expert: discovery calls, solution shaping, demos and estimates alongside our HLS sales team and Salesforce Health & Life Sciences account teams. - **Coach and mentor** functional and technical team members on Health Cloud and the healthcare operating environment, and stay current on Salesforce Health Cloud, Life Sciences Cloud and Industries releases. ## **Required Qualifications** - 5+ years in Salesforce consulting, solution architecture or business analysis, with 2+ years of hands-on Salesforce Health Cloud design and delivery on at least two full-lifecycle implementations - Direct experience in the healthcare industry—payer, provider/IDN, medical device or distribution, or pharma—with working knowledge of how each is funded, regulated and operated (CMS reimbursement, payer–provider dynamics, member and patient journeys) - Practical understanding of HIPAA, PHI handling and BAAs, and how they shape Salesforce design decisions (data model, sharing, encryption, consent, audit) - Deep knowledge of the Health Cloud data model and features: Person Accounts, Care Programs and Care Plans, Provider/Payer models, benefits verification, referrals, Utilization Management, Intelligent Document Processing - Proven ability to lead discovery workshops, facilitate design decisions with senior stakeholders and document them to sign-off - Experience designing integrations with healthcare systems of record—EHRs (Epic or comparable, HL7/FHIR), claims or core administration platforms, or billing and order systems—typically via MuleSoft or equivalent - Ability to tie solution outcomes to business value (member experience, cost to serve, referral turnaround, revenue leakage) through clear storytelling - Comfortable with flow-charting and data-modeling tools (for example Lucidchart) and with agile delivery - Willingness to travel to client sites as needed ## **Preferred Skills** - Salesforce Health Cloud Accredited Professional and an Application or Solution Architect credential; Salesforce Industries or OmniStudio experience - Hands-on exposure to Data 360 (Data Cloud) and Agentforce, or a comparable CDP / generative-AI platform, in a healthcare context - Experience with Life Sciences Cloud or Veeva CRM (commercial or clinical), and a point of view on Veeva-to-Life Sciences Cloud migrations - Experience with Service Cloud Voice, Field Service (device install base, depot) or Revenue Cloud / Asset Revenue Management in medtech or distribution - Familiarity with payer distribution channels (brokers and agencies) and integrated delivery networks (health plan plus care delivery) - Prior experience standing up a practice, competency or center of excellence at a consulting partner ## **What can you expect in the interview process?** - **Recruiter screen (phone) – 30 minutes.** Introductory conversation to discuss the role and your experience. - **Peer interview (video) – 45 minutes.** You'll talk through your career goals, relevant Health Cloud work examples, and challenges you have overcome and the tools you used to get there. - **Panel interview with real-time exercise (video) – 60 minutes.** You'll receive a healthcare scenario (for example a payer member-service or referral-intake use case) and talk through solution options live—no offline preparation required—and spend time with NeuraFlash delivery team members. - **Industry conversation (video) – 30 minutes.** You'll meet our Health & Life Sciences sales leaders to discuss the healthcare market and where you see it going. - **Leadership interview (video) – 45 minutes.** You'll meet with a member of our leadership team. ### What’s it like to be a part of NeuraFlash, Part of Accenture? - Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. - Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. - Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done - Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. - Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.