Health Club Assistant

Job description

Company Description Join a hotel that is a member of the Accor network , whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist® , and let your heart guide you in this world where life beats faster. Old Thorns Hotel & Resort is a four-star hotel, set in 400 acres of picturesque Hampshire countryside and offers customers a unique experience all in one place. It is easily accessible from the A3, only 30 minutes from the M25 and Portsmouth. With bedrooms, residences & penthouses, a championship golf course, meeting and events spaces, restaurants, a health club and a beauty spa, Old Thorns is the ideal destination for our customers to enjoy a night away, staycation, wedding, event, golf break, conference and much more. Job Description We are looking to recruit a Health Club Assistant to join the team at our Elevation Health Club within the Old Thorns Hotel & Resort. Main Responsibilities To greet guests and members in a polite and friendly manner To deliver the highest standards of customer service at all times To assist on the reception desk To perform pool tests and hourly checks To ensure all queries relating to health club are dealt with in a professional manner To assist in the membership recruitment process To undertake shift procedures in the correct manner To maintain a thorough working knowledge of the company booking/IT system To assist with ensuring the Health Club is well presented at all times, that high standards of cleanliness are maintained and undertake routine tasks as needed Qualifications Knowledge, Skills & Experience Required: Possess good communication skills and have a friendly and professional manner Be able to deliver a high standard of customer service Be able to work early and late shifts, and over the weekend Be able to work under pressure An interest in the Health and Fitness industry is advantageous Additional Information Old Thorns Company Benefits Countryside setting A large variety of Learning & Development opportunities (including apprenticeships and courses) Free meals on duty Free on-site parking Long Service Awards & Long Service Holiday Entitlement Employee Recognition Programmes 28 days paid holiday entitlement Refer a Friend Bonus Scheme (£100) Discounts across all Food & Beverage outlets Discounted access to our on-site gym and pool Discounts on Spa Treatments and Products Discount on Golf Retail Products in the Proshop Discounts on hotel rooms and Hotel-Run events (including our Tribute Nights!)