Health Insurance Subject Matter Expert (Fully Remote)

Top 3 Reasons To Join UsCompetitive Salary100% RemoteWorking on the latest tech for the Insurtech Market LeaderAbout UsAt CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.We are a leading global no-code insurance platform for health, life, and P&CWe’re the winner of the Insurtech of the Year in all of Asia and other awards globallyWe work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many moreWe're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the worldWe are fully funded and backed by reputable VC funds and strategic institutional investorsWe have a global presence in Asia, EMEA and the AmericasWe’ve grown our annualized revenue by over 30x since January 2021We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the worldWhat You’ll DoWe are seeking a highly experienced Health Insurance Subject Matter Expert (SME) who has lived and breathed insurance operations and is ready to help transform the industry through technology. They think in systems, challenge the status quo, and are excited to translate years of operational expertise into intelligent product features, automation logic, and scalable workflows.This person brings deep health insurance domain knowledge and the drive to change the industry. This is a hands-on, embedded role working closely with CoverGo's product and engineering teams to ensure what is built is accurate, compliant, and truly reflects how health insurance works in the real world.1. Domain Expertise & Product CollaborationSupport the product team throughout the feature development lifecycle with deep health insurance expertise and operational insight.Translate end-to-end health insurance processes — underwriting, policy administration, claims, renewals, billing — into clear product requirements and functional documentation.Validate and define business rules, decision engines, and workflow logic to ensure all outputs are accurate, compliant, and usable in real-world scenarios.Participate actively in User Acceptance Testing (UAT) to validate functionality, workflows, and business logic.2. STP, Automation & Workflow DesignDesign for maximum Straight-Through Processing (STP) across product flows — minimising manual intervention through intelligent system design.Define automation rules, decisioning frameworks, and exception handling flows that reflect real-world insurance operations.Ensure the product accurately reflects how the business operates, embedding efficiency and scalability directly into the system.3. Compliance & Risk Embedded in ProductTranslate regulatory and policy requirements into system logic and product features.Conduct market and competitor research to identify feature gaps, best practices, and emerging trends in global health insurance.4. Cross-Functional Collaboration & EnablementAct as the bridge between Product, Engineering, and Business teams — translating business needs into product requirements into technical execution.Contribute to product roadmap discussions and prioritisation from a health insurance perspective.Engage with internal and external stakeholders, including clients, partners, and insurers, to gather feedback and validate product direction.Support GTM, sales, and pre-sales efforts with deep functional expertise when needed.What We Need12+ years of experience in the insurance industry, with strong exposure to end-to-end insurance operations. At least 5 years of hands-on experience in health insurance with deep understanding of the full health insurance lifecycle, with domain expertise inside and out.Experience across 2 or more health insurance functions: product setup, underwriting, pricing, policy administration, endorsements, billing, claims, or renewals.Experience working cross-functionally with product, technology, and business teams in a fast-paced environment.Hands-on, results-oriented, and passionate about translating domain knowledge into real product features.Systems thinker with a natural ability to understand how processes connect, where automation can replace manual work, and how rules translate into logic.Critical, analytical, forward-thinking, and innovative — able to identify gaps others miss and propose solutions, not just observations.Strong verbal and written communication skills — able to explain complex insurance concepts to technical and non-technical audiences alike.Demonstrated client-facing capability to handle clients and stakeholders confidently, even without formal sales experience.Nice-to-have (other advantages)Experience with other lines of business such as life and/or P&C insurance.Chartered Insurance Institute (CII) Certificate in Insurance or equivalent.Technology-savvy — worked on digital transformation initiatives or has exposure to insurance systems. Insurtech experience as SME/Consultant is a strong plus.Exposure to multiple markets or global health insurance products.Why You'll Love Working HereFully RemoteFlexible LeaveInternational EnvironmentCompetitive renumeration packagePerformance Bonus Company activities and eventsLearning and development planRemote work allowanceCoverGo Company VideoBy submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo’s Privacy Notice and you consent to the processing of your data as part of this application.

Top 3 Reasons To Join Us

• Competitive Salary
• 100% Remote
• Working on the latest tech for the Insurtech Market Leader

About Us

At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.

• We are a leading global no-code insurance platform for health, life, and P&C
• We’re the winner of the Insurtech of the Year in all of Asia and other awards globally
• We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more
• We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world
• We are fully funded and backed by reputable VC funds and strategic institutional investors
• We have a global presence in Asia, EMEA and the Americas
• We’ve grown our annualized revenue by over 30x since January 2021
• We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world

What You’ll Do

We are seeking a highly experienced Health Insurance Subject Matter Expert (SME) who has lived and breathed insurance operations and is ready to help transform the industry through technology. They think in systems, challenge the status quo, and are excited to translate years of operational expertise into intelligent product features, automation logic, and scalable workflows.

This person brings deep health insurance domain knowledge and the drive to change the industry. This is a hands-on, embedded role working closely with CoverGo's product and engineering teams to ensure what is built is accurate, compliant, and truly reflects how health insurance works in the real world.

1. Domain Expertise & Product Collaboration

• Support the product team throughout the feature development lifecycle with deep health insurance expertise and operational insight.
• Translate end-to-end health insurance processes — underwriting, policy administration, claims, renewals, billing — into clear product requirements and functional documentation.
• Validate and define business rules, decision engines, and workflow logic to ensure all outputs are accurate, compliant, and usable in real-world scenarios.
• Participate actively in User Acceptance Testing (UAT) to validate functionality, workflows, and business logic.

2. STP, Automation & Workflow Design

• Design for maximum Straight-Through Processing (STP) across product flows — minimising manual intervention through intelligent system design.
• Define automation rules, decisioning frameworks, and exception handling flows that reflect real-world insurance operations.
• Ensure the product accurately reflects how the business operates, embedding efficiency and scalability directly into the system.

3. Compliance & Risk Embedded in Product

• Translate regulatory and policy requirements into system logic and product features.
• Conduct market and competitor research to identify feature gaps, best practices, and emerging trends in global health insurance.

4. Cross-Functional Collaboration & Enablement

• Act as the bridge between Product, Engineering, and Business teams — translating business needs into product requirements into technical execution.
• Contribute to product roadmap discussions and prioritisation from a health insurance perspective.
• Engage with internal and external stakeholders, including clients, partners, and insurers, to gather feedback and validate product direction.
• Support GTM, sales, and pre-sales efforts with deep functional expertise when needed.

What We Need

• 12+ years of experience in the insurance industry, with strong exposure to end-to-end insurance operations.
• At least 5 years of hands-on experience in health insurance with deep understanding of the full health insurance lifecycle, with domain expertise inside and out.
• Experience across 2 or more health insurance functions: product setup, underwriting, pricing, policy administration, endorsements, billing, claims, or renewals.
• Experience working cross-functionally with product, technology, and business teams in a fast-paced environment.
• Hands-on, results-oriented, and passionate about translating domain knowledge into real product features.
• Systems thinker with a natural ability to understand how processes connect, where automation can replace manual work, and how rules translate into logic.
• Critical, analytical, forward-thinking, and innovative — able to identify gaps others miss and propose solutions, not just observations.
• Strong verbal and written communication skills — able to explain complex insurance concepts to technical and non-technical audiences alike.
• Demonstrated client-facing capability to handle clients and stakeholders confidently, even without formal sales experience.

Nice-to-have (other advantages)

• Experience with other lines of business such as life and/or P&C insurance.
• Chartered Insurance Institute (CII) Certificate in Insurance or equivalent.
• Technology-savvy — worked on digital transformation initiatives or has exposure to insurance systems. Insurtech experience as SME/Consultant is a strong plus.
• Exposure to multiple markets or global health insurance products.

Why You'll Love Working Here

• Fully Remote
• Flexible Leave
• International Environment
• Competitive renumeration package
• Performance Bonus
• Company activities and events
• Learning and development plan
• Remote work allowance

CoverGo Company Video

By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo’s Privacy Notice and you consent to the processing of your data as part of this application.

CoverGo is a leading provider of cutting-edge technology to the insurance industry. Since 2017, CoverGo supplies insurance enterprise software solutions to insurers, MGAs, brokers and bancassurance in Asia and beyond.What makes CoverGo a great company? We believe in putting people first and embrace an inclusive culture that supports a diverse group of top talents from around the world. Attractive Package: We understand that attracting top talent starts with providing the right package, therefore we offer competitive remuneration, incentives, and leave days to properly motivate and reward the great work of our team members. Remote or Office: Work from wherever you feel most comfortable and productive. CoverGo offers the possibility to work fully remote, or to work in one of our top notch and centrally located offices in Hong Kong, Ho Chi Minh and Singapore. Growth Opportunities: Striving in a fast growing industry, and being a market leader, CoverGo provides the resources and tools for team members to learn and grow. We offer a clear career path, with rewarding promotion opportunities for top performers. Team Offsites: Building a strong and creative team spirit is key to success. CoverGo gathers monthly for fun team bonding activities, and rewards all team with yearly unforgettable incentive company trips to most exotic locations. Share Options: As an additional way to motivate and reward team members for great teamwork leading to the rapidly growing success of CoverGo, we provide an attractive employee stock ownership plan for all staff. Medical Insurance: We value the well being and health of all team members. Healthy body, healthy mind, so CoverGo provides a comprehensive medical insurance to staff members. JOIN OUR TEAM NOW! And work with a team of insurance technology experts on the forefront of changing the insurance industry.By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo’s Privacy Notice and you consent to the processing of your data as part of this application.

CoverGo is a leading provider of cutting-edge technology to the insurance industry. Since 2017, CoverGo supplies insurance enterprise software solutions to insurers, MGAs, brokers and bancassurance in Asia and beyond.

What makes CoverGo a great company? We believe in putting people first and embrace an inclusive culture that supports a diverse group of top talents from around the world.

• Attractive Package: We understand that attracting top talent starts with providing the right package, therefore we offer competitive remuneration, incentives, and leave days to properly motivate and reward the great work of our team members.
• Remote or Office: Work from wherever you feel most comfortable and productive. CoverGo offers the possibility to work fully remote, or to work in one of our top notch and centrally located offices in Hong Kong, Ho Chi Minh and Singapore.
• Growth Opportunities: Striving in a fast growing industry, and being a market leader, CoverGo provides the resources and tools for team members to learn and grow. We offer a clear career path, with rewarding promotion opportunities for top performers.
• Team Offsites: Building a strong and creative team spirit is key to success. CoverGo gathers monthly for fun team bonding activities, and rewards all team with yearly unforgettable incentive company trips to most exotic locations.
• Share Options: As an additional way to motivate and reward team members for great teamwork leading to the rapidly growing success of CoverGo, we provide an attractive employee stock ownership plan for all staff.
• Medical Insurance: We value the well being and health of all team members. Healthy body, healthy mind, so CoverGo provides a comprehensive medical insurance to staff members.

JOIN OUR TEAM NOW! And work with a team of insurance technology experts on the forefront of changing the insurance industry.

By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo’s Privacy Notice and you consent to the processing of your data as part of this application.