Health Resource Specialist

Job description

The Wisconsin Women’s Health Foundation (WWHF) is a mid-size nonprofit with a 25+ year history of improving health and well-being across Wisconsin. We are seeking a professional to join our Well Badger Resource Center team , a program of WWHF. The Well Badger Resource Center is Wisconsin’s health information and referral service, helping people find and connect with health, social service, and government programs in their communities. Our team provides personalized support to people across Wisconsin through phone, text, email, chat, and other communication channels. Community members and professionals can also search the Well Badger Online Directory on their own to find resources and services across Wisconsin. About the Position The Specialist will primarily serve as an Information and Referral (I&R) Specialist , working directly with individuals and families to understand their needs, identify appropriate resources, and help them take the next step toward accessing services. This is a people-centered role that combines problem-solving, resource knowledge, communication, and technology . Specialists listen carefully, ask thoughtful questions, research options, and provide information in a clear and respectful way. No two conversations are exactly alike, and the ability to stay curious and resourceful is essential. The Specialist will also support Well Badger’s Resource Management team as needed , helping maintain the information in the Well Badger Online Directory. This may include verifying resource information, researching programs and services, reviewing listings for accuracy, and helping ensure that the information available to the public is accurate and up to date. The ideal candidate will have experience working with pregnant and parenting individuals, children and youth with special healthcare needs, and/or low-income individuals and families , as well as an understanding of the barriers people may face when accessing health and social services. What You’ll Do Information & Referral Services Provide personalized information and referral support through phone, text, email, chat, and other communication channels. Conduct real-time, client-focused assessments to understand each person’s needs, provide education, and offer informed choices about available resources. Research health, social service, and community resources using the Well Badger Online Directory and other reliable sources. Help individuals understand their options and take the next steps to access and connect with services. Communicate with service providers as needed to gather information, clarify available services, and support effective referrals. Conduct follow-up with individuals to check in on their progress, confirm they received the help they needed, and provide additional support or referrals when appropriate. Maintain accurate and timely documentation of interactions and referrals using Salesforce and other online systems. Offer satisfaction surveys to people who use Well Badger services. Participate in case discussions, case briefings, and team meetings to collaborate on complex or challenging situations and share information with colleagues. Work collaboratively and flexibly with team members to ensure coverage during Well Badger’s hours of operation. Resource Management Support the Resource Management team as needed in maintaining and updating information in the Well Badger Online Directory. Contact organizations to verify information about their programs and services and research new or updated resources. Review resource information for accuracy, completeness, and consistency. Assist with Online Directory and website projects as needed. Provide feedback and recommendations to improve the quality and usefulness of Well Badger’s resource information. Program, Organizational & Professional Engagement Participate in internal staff meetings, supervisor check-ins, quality assurance activities, training, and professional development. Stay informed about health and social service programs, community resources, and changes that may affect the people we serve. Build and maintain respectful relationships with service providers and community partners throughout Wisconsin. Participate in network and partner meetings, conferences, and outreach events throughout the region as needed. Assist with the development of program tools, materials, and other resources. Provide feedback and recommendations that support program development and continuous quality improvement. Contribute to special projects and other program needs as assigned. What We’re Looking For We’re looking for someone who is curious, compassionate, resourceful, and comfortable navigating complex information. You enjoy helping people solve problems and can remain calm, focused, and respectful when needs are complex or conversations are challenging. Successful candidates will demonstrate: Strong interpersonal and communication skills , with the ability to listen without judgment, communicate clearly, and treat people with dignity and respect. Strong judgment, problem-solving, and research skills, with the ability to understand complex needs, navigate information, and identify appropriate resources. Strong organization and attention to detail, with the ability to manage multiple priorities, maintain accurate information, and follow through on responsibilities. Independence and initiative, with the ability to work effectively with minimal supervision while contributing as a collaborative team member. Technology skills and adaptability, including the ability to learn and navigate databases and other technology systems, maintain confidentiality, and learn about health and social service programs and resources. Minimum Qualifications Associate degree, bachelor’s degree, relevant professional certification, or equivalent combination of education, training, and experience in health, human services, social services, education, counseling, or a related field. 2+ years of relevant experience in patient care, case management, information and referral, care navigation, health education, counseling, community services, or another health or social service-related field. Ability to work set hours Monday through Friday during Well Badger’s hours of operation. This is an hourly position. Ability to obtain and maintain Certified Resource Specialist (CRS) certification within 12 months of hire. Certification and related training will be paid for by WWHF. Preferred Qualifications Fluency in Spanish. Experience working with Well Badger’s priority populations, including pregnant and parenting individuals, children and youth with special healthcare needs, and low-income individuals and families . More than five years of experience in health or social services. Experience with database navigation, documentation, or data-entry software. Experience providing information and referral, case management, care navigation, health education, or similar client-centered services. Familiarity with health and social service resources and systems in Wisconsin. Why Join WWHF? At WWHF, we believe everyone deserves access to the information, resources, and support they need to be healthy and well. Well Badger is often a first-place people turn when they don’t know where to start, and our team helps make that next step easier. You’ll join a knowledgeable, collaborative team doing meaningful work that reaches people across Wisconsin. This role offers the opportunity to make a difference directly with the people we serve while also contributing to the systems and resources that make that support possible. For eligible employees, WWHF offers a competitive paid time off and benefits package , including Medical Insurance (no waiting period), Dental, Vision, Flexible Spending, Disability, and Life Insurance with top-tier providers. WWHF also offers a 401(k) plan with an employer match that vests immediately.