Health Unit Coordinator - Intermediate Care Unit (IMCU)

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Health Unit Coordinator - Intermediate Care Unit (IMCU) Location Weston Facility Florida Weston Hospital Department Weston 5 Tower-Weston Hospital Job Code 000929 Shift Days Schedule 7:00am-7:30pm Job Summary Job Details Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Weston Hospital’s Intermediate Care Unit (IMCU) provides specialized care for patients with gastrointestinal disorders as well as those recovering from heart, liver, and kidney transplants, offering an advanced level of monitoring and treatment that exceeds routine care while remaining distinct from the intensity of critical care. As a Health Unit Coordinator (HUC) on the team, you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care. A caregiver in this role works days from 7:00 a.m. – 7:30 p.m. A caregiver who excels in this role will: Provide general secretarial and clerical duties and other duties such as placing charts in proper order, stamping documents including EMS log with date and name of patient, gathering and organization of emergency patient data, preparing charts, collecting data and completing general clerical duties. Complete physician order process and order entry. Answer call lights and follow up with appropriate caregivers. Ensure proper closing of charts (e.g. charge sheets, Health Screening Assessment, narrative notes, etc.) and that completed charts go to the Data Coordinator on discharge. Act as a receptionist and answer telephone, relay messages, place calls and interact with patients, families, visitors, staff and other departments in a professional manner. Transcribe physician's orders accurately, alert nurses to new orders, single orders, and stat medications and confirm that a Registered Nurse signs all orders. Receive and relay messages with accuracy from other departments (e.g. Lab, X-Ray, Admitting, etc.). Confirm that lab requisitions for patients are completed and sent to Lab. Answer patient call lights in a timely manner and follow up with appropriate nursing personnel with patient needs. Assess and organize workload, determine order of importance and prioritize work. Enter work orders in computer for appropriate departments regarding maintenance issues, biomed needs and IT related problems. Notify Environmental Services of rooms to be cleaned. Ensure 100% compliance with patient ADT functions and computer status. Complete a unit activity/time log for discharge, transfer and admissions. Complete Occurrence Report forms. Contact Patient Concierge or address patients/family issues with appropriate department head and act as a patient advocate to ensure proper patient comfort by alerting nursing caregivers of patients' needs (e.g., pain, anxiety, etc.). Minimum qualifications for the ideal future caregiver include: High School Diploma or GED Preferred qualifications for the ideal future caregiver include: One to two years of clerical experience Experience with Microsoft office Unit secretary experience Physical Requirements: Requires frequent walking from department to department; requires sitting at a workstation or desk; requires standing; work may include occasional pushing and/or pulling, lifting, and carrying objects weighing up to 50 lbs., such as files, documents and computer printouts. Work requires finger dexterity and eye/hand coordination to operate a computer keyboard at a moderate skill level. Mental Demands: Ability to work at a fast pace and prioritize multiple assignments/projects and respond to numerous requests; ability to resolve conflicts among staff and to work collaboratively with department directors, physicians and other members of the Healthcare team; ability to ensure operational efficiency; ability to problem-solve and make decisions; ability to exercise self-control and tolerate stress when dealing with multiple requests and/or conflicting demands from multiple customers. Special Demands: Needs minimal sustained direction in assessing needs, directing staff and carrying out departmental and professional responsibilities. Self-starting and self-motivating; working hours may exceed eight (8) hours per day and is based on what is needed to accomplish work at hand. Personal Protective Equipment: Follows Standard Precautions using personal protective equipment as required for procedures. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: Please review the Equal Employment Opportunity poster . Cleveland Clinic is pleased to be an equal employment opportunity employer.