Healthcare Advocate

Job description

Baba is seeking an experienced and compassionate Healthcare Advocate with Care Advocacy Experience to join our fast-growing care navigation and support team. If you're passionate about helping seniors, caregivers, and their families navigate the complexities of healthcare and aging, Baba is the place to make an impact with purpose. ABOUT BABA Navigating health and aging is hard. Baba makes it easier by pairing each patient with a real human advocate team that supports them between visits. Baba already helps seniors and caregivers manage appointments, billing questions, and complex healthcare decisions. You’ll plug into that existing infrastructure—so you can focus on supporting patients, not chasing no-shows or doing endless admin. Baba is backed by top tier investors and supports thousands of families across assisted living, nursing homes, and at-home settings. www.callbaba.com http://www.callbaba.com ABOUT THE ROLE As a Healthcare Advocate at Baba, you will play a vital part in enhancing the healthcare experience for our clients. Using your care advocacy skills and experience, you’ll offer guidance and support to patients and their families—helping them access care, clarify provider instructions, connect with community resources, and reduce barriers to a healthier, more independent life. This is a remote, 1099 (contractor) role. You may choose part-time or full-time engagement. NOTE: Minimum 20 hours of availability per week (Monday-Sunday), including at least 75% during standard business hours (Monday–Friday, 9:00 AM–5:00 PM). WHAT YOU’LL DO - Develop trusting relationships with patients, grounded in listening, respect, and clarity. - Assess the whole person — medical, social, and environmental factors — to pinpoint barriers and needs. - Create individualized care plans that integrate medical, social, and behavioral supports. - Support patients across a range of needs, including: - Connecting to local services (transportation, meal delivery, home care, social supports) - Analyzing medical bills and helping with claim appeals or explanations - Identifying medication cost savings, co-pay assistance, or formulary options - Linking to social support networks (caregivers, community programs, peer groups) - Organizing and maintaining medical records, care histories, and provider communication - Coaching and supporting patients on best practices for managing conditions and navigating care - Document interactions, observations, and patient progress in Baba’s systems with clarity and timeliness. - Collaborate with clinical, product, and operations teams to optimize workflows, escalate complex issues, and refine the patient experience. - Provide feedback on platform features, tools, and processes to improve Baba’s care copilot capabilities. WHAT YOU BRING - Associate's or Bachelor's degree in Nursing, Social Work, Public Health, Health Administration, or a related healthcare field OR Certificate/Diploma in Practical Nursing (LVN/LPN). - Active RN, LSW/LMSW/LCSW, CCM/ACM, CHW, LPN/LVN, or other relevant clinical or care management credential preferred. - 2+ years of experience in care navigation, patient advocacy, care management, case management, home health, discharge planning, utilization management, or clinical social work, preferably supporting older adults or Medicare populations. - Solid knowledge of Medicare rules, eligibility, benefit structures, claims, and appeals. - Deep understanding of Social Determinants of Health (SDOH) and experience working with diverse and underserved populations. - Empathy, patience, and strong communication skills— you can explain complex things simply. - Comfort working with digital tools, EMRs / care-management software, and adapting to new tech. - Commitment to continuous improvement— you’ll raise issues, suggest solutions, and help refine Baba’s model. - Organized, proactive, and able to juggle multiple priorities without losing quality.