Healthcare Advocate

Job description

## About Amma After attempting to navigate healthcare for our own families, we started Amma with a simple question: *what if every American had a healthcare advocate?* The US healthcare system is a maze, and millions of people are forced to navigate treatment options, specialists, paperwork, and follow-up care on their own. At Amma, we match patients and families directly with experienced healthcare advocates — typically nurses and care professionals — who guide them through complex medical journeys, from understanding treatment options to scheduling appointments and securing medication. Our platform empowers healthcare advocates to do their best work, so people can get the support they deserve. We’re building Amma with urgency and ambition. Amma was founded by a team with deep experience building and scaling healthcare companies. We’re a small, high-agency team that values ownership, clear thinking, and people who want to tackle hard, meaningful problems head-on. ## The Role Our Healthcare Advocates are the backbone of Amma's care model. They work directly with patients and families navigating complex medical journeys, serving as a trusted guide through diagnosis, treatment, and ongoing care. This role sits at the intersection of clinical navigation, care coordination, and patient advocacy. You will support patients through some of the most difficult moments of their lives—helping them understand their diagnosis, evaluate treatment options, coordinate across providers, and access the care and resources they need. The best candidates are clinically experienced, deeply empathetic, highly organized, and comfortable taking ownership of complex, longitudinal patient relationships. This is a part-time, 1099 role with the opportunity to grow into a full-time role, if desired. The role requires a minimum commitment of 20 hours per week and includes eligibility for a monthly bonus based on hours worked and performance. Preference is given to candidates who can work 30+ hours and have wider calendar availability for patient appointments. ## What You'll Do ### Own and guide the patient journey - Serve as the primary point of contact for a panel of patients and families navigating chronic and complex medical conditions - Help patients understand diagnoses, staging, treatment plans, and next steps - Manage continuity of the care plan across all healthcare providers and systems, ensuring no appointments, follow-ups, or vital details are missed - Provide ongoing emotional support and guidance during treatment and recovery - Coach and motivate patients to support engagement and behavior change ### Guide treatment decisions and second opinions - Research and identify top specialists and healthcare organizations - Facilitate second opinions and specialist referrals - Help patients compare treatment options and understand tradeoffs - Identify opportunities for prevention, early intervention, and better outcomes ### Navigate systems and remove barriers - Help patients stay organized across a spectrum of needs, including medication management, financial aid and mental health support - Navigate insurance, benefits, and access to care - Research providers, treatment options, and community resources - Proactively identify and resolve risks, gaps, or delays in care ### Leverage tools and improve the system - Use Amma's internal tools and AI systems to manage patient workflows efficiently - Proactively provide feedback on how our processes, policies or products could be improved - In many cases, help guide implementation of new processes and experiment with new tools ## What We're Looking For - 3+ years of experience in nursing, community health, care coordination, or patient advocacy; virtual care experience a plus - Exceptional communicator: can explain complex information clearly, concisely and with empathy - High emotional intelligence: ability to read, respond, and regulate emotions in yourself and others - Demonstrated persistence: relentless in following through within complex, slow-moving systems - Innate curiosity: possess drive to understand systems, people and root cause - Highly organized: ability to manage multiple patients and complex cases simultaneously - Practiced candor: communicate directly and truthfully (even when it's hard) while delivering it kindly - A strong bias toward action: enjoy jumping into problems and building solutions