Healthcare Advocate

Job description

# **💡 Mission** The U.S. healthcare system is complex, error-prone, and financially draining. Medical bills and insurance coverage shouldn’t be this hard to navigate. At Granted, we’re building the one solution every American can turn to for help. Thanks to AI and new regulations, Granted can fight claim denials, correct billing errors, negotiate bills, and make coverage easier to understand—saving people time, money, and stress. Our goal is simple: **to be the #1 platform that empowers all Americans to take charge of their healthcare.** # **🩺 About Us** Founded by a former Oscar Health leader, we’re a seed-stage company with **$17M in funding**. We’re backed by the founders and investors at Hugging Face, Rocket Money, Oscar Health, CaseText, Forerunner Ventures, RRE Ventures, and more. We're well-funded for the next few years and building the future of healthcare advocacy. # **🔎 About the Role** This isn't a traditional customer support role. As a Healthcare Advocate, you'll own complex medical billing and insurance cases from start to finish. Our AI handles the initial intake so you can focus on the part that matters most—solving problems, advocating for users, and helping people navigate one of the most frustrating systems they'll ever encounter. You'll work on a small, collaborative team where your ideas help shape our product, processes, and the future of Granted. If you're looking for a job where you simply answer tickets, this probably isn't it. If you're passionate about helping people fight a broken healthcare system, we'd love to meet you. # **🤝 Healthcare Advocacy Team** We're a collaborative team with years of experience in medical billing, insurance, and patient advocacy. We help each other constantly, share strategies in real time, and celebrate wins together. As an early-stage company, everyone's ideas matter—including yours. # **❤️ Who Thrives Here** We care as much about mindset as experience. You'll probably thrive here if you: - Care deeply about helping people navigate the healthcare system. - Have personally experienced (or watched someone experience) how frustrating medical billing and insurance can be. - Love solving difficult problems that don't have obvious answers. - Enjoy figuring out why a claim denied, an EOB doesn't match a bill, or a provider billed incorrectly. - Naturally, look for ways to improve products and processes instead of accepting "that's how it's always been." - Enjoy testing new ideas and experimenting with better ways of working. We're constantly refining our processes, and we value people who are excited to try something new, measure the results, and iterate. - Challenge the status quo constructively. If you think a process could be better, we want to hear it—but come with a proposed solution, not just a reason it won't work. - Are comfortable wearing multiple hats and adapting as we grow. - Have used a product and immediately thought, *"I'd love to tell the team how to make this better."* We expect everyone to help improve Granted. *The work isn't always easy, but it's meaningful. Every case has a real impact on someone's life, and that's what motivates our team every day.* # **🛠️ What You'll Do** - Resolve complex user cases end-to-end, from AI handoff through final outcome. - Contact providers and insurers via phone, email, and fax to verify coverage, correct claim and billing issues, and unblock next steps. - Investigate and triage issues across benefits, eligibility, claims, prior authorization, billing codes, and payment responsibility. - Advocate for the user by pushing cases forward with persistence, clear escalation paths, and strong documentation. - Communicate clearly with users, setting expectations, sharing progress, and explaining options in plain language. - Maintain high-quality case notes so anyone can understand what happened, what changed, and what to do next. - Continuously learn healthcare regulations, payer behavior, and internal playbooks, and apply that learning quickly. - Improve how we operate by collaborating with other Healthcare Advocates, identifying repeat issues, tightening workflows, and helping build playbooks that scale. - Partner with Product and Engineering to turn real case patterns into product improvements and better automation. # **👩‍💻 We'll Be Most Excited If You...** ### ## **Must-Haves:** - **2+ years of recent (within the last 2–3 years)** experience in patient advocacy, medical billing, health insurance, provider revenue cycle, or claims resolution. - Comfortable reading and interpreting Explanation of Benefits (EOBs) and resolving complex billing and insurance issues. - Experience working directly with provider offices and health insurers. - Strong understanding of deductibles, copays, coinsurance, prior authorization, appeals, and payment responsibility. - Excellent written communication skills. Much of your communication with users happens through chat rather than phone. - Comfortable working through ambiguity and determining the next best step independently. ## **Nice-to-Haves:** - Experience reviewing CPT, HCPCS, ICD-10, or modifier usage (you won't be coding, but coding knowledge helps identify billing errors). - You've worked at an early-stage startup or enjoy building new processes. # 📅 Schedule: Flexibility to work 40 hours between 7am - 9pm EST Option to work the weekend work if preferred, for eg: - Sunday – Thursday, 9am–6pm, OR - Tuesday – Saturday, 10am–7pm # **💰 Compensation** In compliance with applicable pay transparency laws, the good-faith annual base salary typically starts at **$50,000**. Individual compensation will vary based on experience, relevant expertise, and geographic location.