Healthcare Coordinator

Job description

Job Title: Healthcare Coordinator Location: 100% Remote (US Only) Compensation: $45,000-$55,000 + Full Benefits Package The Healthcare Coordinator plays a critical role in Telemedica's evolving care delivery model. This position supports the clinical readiness process for veterans seeking medical evidence for VA disability claims and lays the groundwork for expanded clinical services, including future offerings that may serve veteran family members and caregivers. Coordinators ensure timely and accurate completion of intake and documentation tasks, enabling high-quality care delivery across current and future service lines. As Telemedica advances its integrated care model, this role will be foundational in supporting multi-disciplinary coordination and clinical operations. What you will do (Immediate): - Coordinate care preparation activities, including intake form readiness and documentation tracking - Communicate with veterans to gather, verify, and clarify necessary information prior to service - Support basic billing-related tasks, including confirming payment status, collecting payments, and flagging payment issues for resolution, until full customer service transition is complete - Collect, organize, and upload medical records and supporting documents to clinical systems - Confirm appointment logistics and ensure veteran readiness ahead of scheduled services - Monitor CRM/EHR task queues and ensure timely resolution of assigned workflows - Serve as the primary point of contact for veterans navigating the intake-to-service process What you will do (Long-Term): - Contribute to the development of streamlined care coordination workflows - Support initiatives to expand services beyond medical evidence into broader care delivery for veterans and their families - Collaborate with QA, Provider Network Management, and clinical leadership to enhance service continuity and provider readiness - Participate in data-informed process improvements and clinical readiness initiatives - Serve as a resource for future clinical integration efforts, including RN-led and multidisciplinary team support What you will bring: - Strong Communicator: Able to convey complex information clearly and empathetically to patients, providers, and internal teams. - Flexible and Adaptable: Comfortable navigating evolving workflows, shifting priorities, and supporting transitional responsibilities during organizational change. - Collaborative: Works effectively across clinical, administrative, and operational teams to ensure seamless service delivery. - Innovative Problem Solver: Takes initiative to streamline processes, improve veteran experience, and adapt to challenges with a solution-oriented mindset. - Detail-Oriented: Maintains accuracy in scheduling, documentation, and intake processes to support timely, high-quality care. - Mission-Driven: Demonstrates a deep commitment to serving veterans with respect, urgency, and compassion. Required Qualifications: - 2+ years of experience in healthcare coordination, medical office support, or similar clinical operations - Strong understanding of medical documentation and patient communication - High attention to detail and ability to manage multiple cases simultaneously - Experience with CRM, EHR, or care management platforms Preferred Qualifications: - Experience in a telehealth or virtual care coordination setting - Experience in multidisciplinary medical practices - Familiarity with the VA disability process - Exposure to care delivery models or integrated clinical teams Compensation and Benefits: - Healthcare: PPO and HSA plans - Retirement: 401(k) with up to 3% employer match - Flexible Spending: Health Savings Account (HSA) and Flexible Spending Accounts (FSA) - Paid Time Off: 30 Days Paid Time Off (PTO), plus 14 paid holidays - Insurance: Short and Long-Term Disability, Life Insurance - Family & Medical Leave: Paid Parental Leave, Military Leave, and Bereavement Leave - Other Benefits: Employee discounts, Jury Duty Pay, Time-Off to Vote, and more This position is NOT APPLICABLE to residents of: Alabama, California, Colorado, Kentucky, Montana, New York, North Dakota, Ohio, Oregon, Washington, Wyoming. Telemedica is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.