Healthcare Customer Service Representative

Job description

About Us RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talent in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team. Position Overview RecruitGo is seeking a Customer Service Representative with phone support experience to handle patient inquiries, voicemail callbacks, and email requests while providing excellent communication, empathy, and customer service support in a remote work setup. Responsibilities Answer incoming phone calls from the patient and answer their inquiries Call back patients who have left voicemail messages Respond to patient email requests Other requirements as needed Qualifications Excellent attention to detail Excellent communication skills - verbal and written Empathy Ability to work independently Team player Able to provide own computer and WFH set up, including headset Minimum of 2 years of experience in Customer Service in answering phones Resides in the main city in the Philippines with reliable power and internet coverage, minimal outages (not in remote areas) Why RecruitGo? RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities. Salary Range: PHP 25,000 – PHP 27,000, with potential salary increases subject to performance evaluation and satisfactory job performance Work Setup: Work-from-home in the Philippines Work Schedule: 9:00 AM - 6:00 PM Sydney Time OR 8:00 AM to 5:00 PM Sydney Time, depending on business needs Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding. Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued. Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that client expectations are met. RQ1306