Healthcare Customer Service Specialist, Spain

Job description

At Novocure, every role contributes to extending the lives of people living with cancer. As our new Healthcare Customer Service Specialist (internally titled Revenue Operations Specialist), you'll play a key part in this mission. This position is based in Madrid and serves as a critical link between healthcare providers, payers, patients, and internal teams. While the title reflects the customer-facing nature of the role, it sits within Revenue Operations and has a strong focus on reimbursement coordination, payment follow-up, billing support, and operational excellence. We are looking for a dynamic, proactive professional who thrives in a fast-paced environment, takes ownership of follow-up activities, and is comfortable working across multiple stakeholders to ensure timely reimbursement, invoicing, and collections processes. This role is ideal for someone with previous experience in healthcare, pharmaceutical, or medical device environments who enjoys combining customer service, operational coordination, and revenue cycle management. WHAT YOU’LL DO In this role, you will play a central role in supporting patient onboarding, reimbursement activities, and revenue operations across Spain by: Acting as the primary point of contact for physicians and internal stakeholders throughout patient intake and treatment initiation activities Processing incoming prescription orders accurately and efficiently within Novocure systems to support timely patient onboarding Managing and proactively following up on reimbursement and Purchase Order processes with treatment sites and payers to help ensure continuity of patient treatment and timely billing Collaborating closely with Key Account Managers, Market Access teams, healthcare providers, and payer organizations to resolve reimbursement-related matters Coordinating e-invoicing activities and ensuring invoices are submitted accurately and on time through third-party platforms Driving collection follow-up activities in partnership with the Accounts Receivable team to support healthy cash flow and minimize outstanding receivables Monitoring account status, identifying gaps, and proactively communicating next steps with both internal and external stakeholders Maintaining accurate documentation of operational activities, reimbursement updates, and stakeholder communications within Novocure systems Supporting reporting, tracking, and continuous improvement initiatives related to intake, reimbursement, billing, and collections Collaborating cross-functionally to ensure priorities are aligned and operational objectives are delivered effectively ABOUT YOU Minimum Requirements: 2+ years of experience in customer service, order management, billing, collections, reimbursement operations, or a similar operational role, ideally within healthcare or another regulated environment Demonstrated experience working directly with hospitals, treatment sites, healthcare providers, or other healthcare customers, with a good understanding of how to navigate their administrative processes Ability to build and maintain strong relationships with external customers, proactively following up on outstanding actions and ensuring issues are brought to resolution Comfortable combining customer-facing responsibilities with detailed administrative and transactional work, including order processing, documentation, follow-up, and system updates Growth mindset, with curiosity, adaptability, and a willingness to learn and take on new responsibilities Excellent organizational skills and ability to manage multiple priorities, deadlines, and stakeholder follow-ups simultaneously Proactive and customer-focused, with a strong sense of ownership and accountability Proven ability to work independently while managing multiple stakeholder relationships Fluency in Spanish and strong conversational English, both written and spoken Strong proficiency with Microsoft Office applications, particularly Excel and Outlook These additional qualifications are preferred: Experience working with Spanish hospitals and their procurement, administration, finance, or customer service processes Previous experience securing and following up on Purchase Orders from hospitals or treatment sites Experience with SAP or another ERP/order management system Experience with e-invoicing, billing, collections, or reimbursement processes Previous experience in a pharmaceutical, medical device, healthcare provider, or healthcare services organization Experience working with payer organizations and healthcare reimbursement systems Strong communication and problem-solving skills with the ability to navigate complex situations professionally NOVOFLEX We offer a flexible, trust-based hybrid working model for most of our office-based roles. Employees are asked to be in the office an average of three days per week, with the flexibility to choose which days’ work best for them. We understand that life is not always predictable, so if you need to adjust your schedule, such as leaving early or starting late occasionally, we trust you to balance your time in a way that works for both you and Novocure. ABOUT NOVOCURE Novocure is a company with a powerful mission, to extend the lives of people living with some of the most aggressive forms of cancer. Here your work will have a direct impact on patients and those who care about them. Join a team of passionate, collaborative people who support each other, challenge one another, and innovate together. Here, you will connect, grow, and make a real difference. We are a company with the drive of a startup and the strength that comes with 25 years of success. Novocure operates at a rare crossroad, where advanced medical technology converges with cutting-edge biotechnology. We are the only company to develop and commercialize Tumor Treating Fields (TTFields), a proprietary, groundbreaking therapy designed to disrupt cancer cell division. With us you will find a unique combination of laboratory research work alongside engineering development of advanced technologies. This fusion of disciplines positions us as true pioneers in oncology innovation, leading a new frontier in the treatment of aggressive cancers. Our patient-forward values – innovation – focus – drive – courage – trust – empathy If you are excited about this role, please apply.