Hearing Instrument Specialist / Licensed Hearing Aid Dispenser

Job description

Ready to Make a Difference? If you're looking for a meaningful career where your expertise is valued and your patients come first, we’d love to connect with you. Cranston Hearing Center is seeking a Licensed Hearing Aid Dispenser / Hearing Instrument Specialist (HIS) to join our trusted, patient-focused hearing care team in Cranston, RI. This is an excellent opportunity for a provider who values meaningful patient relationships, advanced hearing technology, and a supportive clinical environment, without high-pressure sales tactics. What You Will Do · Patient Care & Clinical Responsibilities · Conduct comprehensive hearing evaluations in accordance with Rhode Island licensing guidelines · Recommend personalized hearing solutions based on patient needs, lifestyle, and hearing goals · Fit, program, and adjust hearing instruments to ensure optimal comfort and performance · Provide ongoing follow-up care, counseling, and long-term patient support · Educate patients and their families on hearing loss, treatment options, and device use · Perform in-office cleanings, troubleshooting, and minor repairs · Patient Experience & Relationship Building · Build long-term, trusted patient relationships through education and high-touch care · Deliver a compassionate, supportive experience aligned with a “patient for life” approach · Ensure consistent communication and follow-up to drive patient satisfaction and retention · Support clinic growth through patient retention, referrals, and local outreach efforts · Contribute to appointment conversion and overall clinic performance · Maintain accurate, timely patient records and documentation · Follow established clinical workflows and best practices · Partner with support staff to ensure an efficient, organized clinic environment What We’re Looking For · Licensed Hearing Aid Dispenser / Hearing Instrument Specialist (required) · Strong communication, counseling, and patient education skills · Ability to work both independently and collaboratively in a team environment · High level of professionalism, organization, and attention to detail · A patient-first mindset and passion for improving quality of life through better hearing Why Join Cranston Hearing Center? · Supportive, team-oriented environment · Focus on quality patient care over high-pressure sales · Access to advanced hearing technology and tools · Opportunity to build strong, long-term patient relationships Benefits 401(k) with matching Medical, dental, and vision insurance Employer-paid life insurance Optional supplemental life & AD&D Critical illness & hospital indemnity coverage Short-term & long-term disability Paid time off Employee discounts Work Location : In-person – Cranston, RI otal Compensation : $90,000.00 (Base + Commission)