Help Desk Analyst

Job description

Are you seeking a career where you can foster a positive working environment and enhance employee relations? Do you possess flexibility, proactivity, approachability, a knack for problem-solving, and a good sense of humor? If so, you’ve found the right place! Wood Rodgers, a leading engineering consulting firm, is seeking a Help Desk Analyst to provide Tier 1 technical support across the organization. This role serves as the first point of contact for hardware, software, Microsoft 365, connectivity, and end-user support issues in a primarily Windows environment. The ideal candidate is employee-focused, technically curious, and able to troubleshoot a variety of systems while communicating effectively with users at all levels. This is a staffed, hourly, non-exempt position.