Help Desk II (Avon)

Job description

A DAY IN THE LIFE Provides end user and project site support, training, and documentation. End user computer setup, mobile devices, and software installation along with other project specific hardware setup including network equipment. Assists System Administrator in maintaining and supporting Microsoft Active Directory environment, deploys patches and other software/OS updates via an automated tool or script. Develop, and coordinate IT project, upgrades, and help desk reports. Expected to work a standard 40-hour work week on-site at the Avon, MN office. STEP INTO THE ROLE Monitors help desk email, tickets & phone line and provides IT support and resolution to end users. Coordinates day to day help desk ticketing system and works with IT staff to provide end user solutions in a timely manner. Performs computer set up for new users and upgrades devices as warranted. Provides new user orientation and end user training in classroom and one-on-one assistance. Assists with user on-boarding and off-boarding process including AD user account setup and device configuration. Performs software installations utilizing tools and scripts and license tracking. Uses AI-assisted tools to help develop, review, and troubleshoot scripts and automations (PowerShell, CMD), testing all output before deployment. WHAT YOU’LL NEED Minimum of a two-year post-secondary degree in Information Technology or related field. At least three to five years of experience in the installation, configuration, and support of Windows based computer hardware, software, peripherals, mobile devices, and network experience is required. WHAT SETS YOU APART Understanding of responsible AI use, including data privacy, confidentiality, and following Blattner’s AI usage policies. Strong knowledge and experience working with and troubleshooting Microsoft Operating Systems, Microsoft Office, iOS, and TCP/IP networks and equipment. Knowledge in JD Edwards Enterprise One ERP software is a plus. HOW WE INVEST IN YOU Competitive pay 100% employer paid HDHP insurance premiums for employees 401(k) with company match HSA and FSA options Dental and Vision insurance Education Assistance (Tuition Reimbursement) Work/Life balance Employee/Family focused culture Gym on site And more! Blattner is not able to sponsor H-1B visas or permanent residency for this or any position. We are able to consider candidates who hold valid, independent work authorization (e.g., U.S. citizenship, permanent residency, or other valid, non-expired work authorization). $24.46 - $33.64 Individual Compensation to be determined based on the applicant's applicable experience and qualifications balanced against internal equity. WHO ARE WE? With more than 115 years of construction experience, Blattner has played a vital role in building America’s critical infrastructure, ranging from railroads and highways to dams and mines. Since 1997, the company has focused on renewable energy solutions and is responsible for some of the most significant solar, wind and storage projects in the U.S. Today, Blattner has installed over 20% of America’s utility-scale wind, solar and energy storage capacity. Blattner Company is the parent company of Blattner Energy and D.H. Blattner & Sons, of which all are members of the Quanta Services family of companies. Company headquarters are in Avon, Minnesota. Blattner is an Equal Employment Opportunity Employer committed to diversity and inclusion in the workplace. Blattner will not tolerate discrimination against any applicant for employment or employee on the basis of age (40 and over), ancestry, color, religious creed, gender, gender expression, gender identity, genetic information, marital status, medical condition, mental disability, military or veteran status, national origin, physical disability, race, receipt of public assistance, sex, sexual orientation, or any other status protected by federal, state, or local laws. This commitment governs all aspects of employment including, but not limited to: hiring, promotion, demotion, transfer, layoff, termination, compensation, discipline, and access to benefits and training. Additionally, Blattner is committed, in accordance with applicable law, to making reasonable accommodations for job applicants and employees based on a qualifying disability, a sincerely held religious belief or practice, and for pregnancy, childbirth or related health conditions. Applicants and employees who feel they have experienced or witnessed discrimination or who wishes to request a reasonable accommodation should contact the Human Resources Department. Blattner prohibits retaliation against any individual for making a complaint under this policy, for opposing discrimination, for participating in an investigation pursuant to this policy, or for requesting a reasonable accommodation.