Help Desk Representative

Job description

**Help people stay connected, productive, and empowered through technology that works for them. Schedule: Mon-Fri 7a-4p This is a remote position open to Missouri residents only.** The Help Desk Representative provides friendly, responsive first-level technology support to employees across our organization. As a key resource for day-to-day technology needs, you’ll troubleshoot hardware and software issues, respond to help desk requests, provide basic user training, and connect employees with additional IT support when needed. This is an opportunity to combine technical problem-solving with meaningful customer service while supporting the teams who provide essential healthcare and community services throughout rural communities. **This is a great opportunity for someone who:** - Enjoys helping people solve problems and navigate technology with confidence - Brings a patient, approachable, and service-focused attitude to technical support - Enjoys learning new technology and finding practical solutions - Communicates technical information clearly and comfortably with a variety of users - Can stay organized and responsive while managing multiple requests