Help Desk Technician Intern

Job description

Ready to make connectivity from space universally accessible, secure and actionable? Then you’ve come to the right place! E-Space is bridging Earth and space to enable hyper-scaled deployments of Internet of Things (IoT) solutions and services. We are building a highly-advanced low Earth orbit (LEO) space system that will fundamentally change the design, economics, manufacturing and service delivery associated with traditional satellite and terrestrial IoT systems. We’re intentional, we’re unapologetically curious and we’re 100% committed to innovate space-based communications and deliver actionable intelligence that will expand global economies, protect space and our planet and enhance our overall quality of life. E-Space is building next-generation systems that combine advanced technology, collaboration, and operational excellence. Our teams work across engineering, operations, and corporate functions to support a fast-growing, mission-driven [organization.](http://organization.Role) [**Role**](http://organization.Role) **Overview:** We’re looking for an **Help Desk Technician Intern** to support our internal IT operations and help ensure our teams have the tools and systems they need to work efficiently and securely. This internship is ideal for someone interested in **IT support, systems administration, or corporate IT operations** and eager to gain hands-on experience in a real-world [environment.](http://environment.You) [You](http://environment.You)’ll work closely with our IT Team, gaining exposure to user support, hardware/software management, and IT best [practices.](http://practices.What) [**What**](http://practices.What) **You’ll Do:** - Provide first-line IT support for employees (hardware, software, access issues) - Assist with onboarding and offboarding (laptops, accounts, permissions) - Troubleshoot basic network, device, and application issues - Assist with running, labeling, and terminating network cabling as needed - Support the installation, configuration, and basic troubleshooting of security camera systems - Escalate unresolved issues to senior IT staff as needed - Assist with special IT projects as needed **What You’ll Gain** - Hands-on experience supporting a real production IT environment - Exposure to IT operations in a growing technology company - Mentorship from experienced IT and operations professionals - Resume-building experience with practical, transferable skills ### What We're Looking For - Currently pursuing (or recently completed) coursework in IT, Computer Science, Information Systems, or a related field - Basic understanding of computers, operating systems (Windows/macOS), and common applications - Interest in IT administration, systems support, or help desk work - Strong problem-solving skills and attention to detail - Good communication skills and a customer-service mindset - Ability to handle sensitive information responsibly ### Nice To Have (No Required) - Experience with ticketing systems or IT support tools - Familiarity with Microsoft 365, Atlassian, Okta, Unifi/Cisco. - Basic networking or hardware troubleshooting experience - Prior internship, campus IT, or tech support experience ### Additional Requirements This is a fast-paced, high-impact environment - flexibility to occasionally work extended hours or weekends during critical periods is expected.