Helpdesk/Desktop Technician

Job description

Job Description The Desktop Support Technician provides day-to-day hands on support to end users. The job primarily involves troubleshooting/fixing desktop issues and maintenance of the company’s Avaya Phone infrastructure. There are a number of other areas which the Desktop Support Technician will be involved in, including first level response to emergency calls regarding network, servers & critical applications. Responsibilities include, but are not limited to the following: • Workstation troubleshooting, fixing, maintenance & deployment • Printer / Fax troubleshooting, fixing, maintenance & deployment • Avaya IP phone system – manage, maintain & troubleshoot • Maintain detailed and up-to-date hardware/software inventory • IT equipment and supplies procurement • Hardware/Software installs and upgrades • Manage IT documentation and work using our IT Helpdesk ticketing system • LAN Support, basic networking support • Exchange/Outlook support and Active Directory support • Desktop Security – Firewall, AntiVirus management and support, patch management etc. Requirements • Minimum 4-6 years of experience in a desktop support role • CompTIA A+, MCITP: Enterprise Desktop Support Technician 7 or similar certifications a plus • Solid and current experience in the following areas required: o Windows 7 o LAN/WAN & networking basics o Outlook/Exchange 2007/2010 o Printer/Fax support & maintenance o Security best practices o Microsoft Office(Excel, Word, PowerPoint) o Software deployment (MSI packages, Microsoft Office, etc.) o Computer Imaging o Windows Registry Editing o Batch or Visual Basic scripting • Experience in the following areas preferred, but not required: o Avaya IP Office telephone systems o Microsoft Dynamics CRM 2011 o SQL • Ability to work in a fast paced startup kind of an environment • Should have high initiative and superior prioritization skills • Must be able to work flexible hours, including “on call”, evenings, weekends when necessary • Must be a team player with good communication skills • Must be detail oriented with a desire to constantly learn and upgrade skills Sonoma Consulting is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Sonoma Consulting is one of the fastest growing Global IT Consulting and Executive Search providers with offices in Naperville IL; Chicago IL; Tyson's Corner VA and Hyderabad India. Our clients range from start-ups to Fortune 500 companies throughout the world. We look to our large recruiting team to continue to build upon the high standards we have set and ways to continually improve our recruiting process around the speed and quality of the resources we deliver. The Sonoma team prides itself on best model for delivery of IT Resources in a 24/7 model, our high level of professionalism and integrity which enables us to create long-term, meaningful relationships with our clients.