Helpdesk/ Service desk engineer

Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs.

Our Software Engineering experts work with leading-edge technology companies to improve their speed to impact.

Job Title - Helpdesk/ Service desk engineer

Job Description & Requirements

Experience in IT Helpdesk/ Service desk domain (Min. 1 year)

Knowledge on ITSM tool.

Excellent communication skills.

Basic experience in IT Support like OS troubleshooting / Networking / Application support.

Should have handled Global Service Desk operations,

Basic knowledge on Application Architecture.

Proficient on basic ITIL processes like Incident, problem and change management etc.