Helpdesk Support Technician

Job description

# Helpdesk Support Technician > Mandarich Law Group, LLP · Chicago, United States · Full-time · Posted 2025-09-19 **Workplace:** on_site **Department:** IT ## Description Mandarich Law Group, LLP is one of the nation’s leading creditors' rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow. · Act as the first point of contact for technical support via phone, email, and walk-ups · Troubleshoot hardware, software, and network issues—escalating when needed · Set up new user workstations and manage employee onboarding/offboarding · Support Windows desktops, Microsoft Office applications, printers, and other common business tools · Maintain accurate records of issues and resolutions in our ticketing system · Assist with user account management, password resets, and access rights via Active Directory ## Requirements - 1–2 years of IT support experience (internships or part-time roles count too!) - Strong communication skills—you’re just as comfortable talking to people as you are working with machines - Curious, proactive, and eager to learn - Associate degree or IT certifications (CompTIA A+, Network+, etc.) preferred - Experience working with Virtualization technologies (VMWare, Nutanix, HyperV, etc.) preferred - Experience supporting remote users or working in a legal or professional services environment preferred - Comfortable working with: - Windows 10/11, Windows Server 2019/2022 - Microsoft Office Suite - Printers, desktops, laptops, and mobile devices - Basic networking concepts (IP, DNS, DHCP) - Active Directory (bonus points for experience with Group Policy) ## Benefits - Competitive Base Salary - Medical, Dental, and Vision Coverage; 401K plan with company match - Company paid Life Insurance - Short and Long Term Disability - PTO, Float holiday - Paid Parental Leave ## Apply [Apply at Mandarich Law Group, LLP](https://apply.workable.com/mandarich-law/j/07318AACF3/apply) --- Powered by [Workable](https://www.workable.com)