High Potential Program - IT Support Engineer

Job description

**ABOUT US:** Impossible Cloud is a fast-growing B2B cloud company headquartered in Hamburg, Germany. We have built a cloud object storage solution comparable to AWS S3, purpose-built and optimised for AI and compute workloads. Our commercial hyper-growth speaks for itself, powered by our channel-first go-to-market strategy. We are now expanding beyond storage: we are building a high-performance compute platform, offering an end-to-end solution from GPU infrastructure to full GPU platform software stack. In doing so, we are redefining the cloud ecosystem by bridging the gap between decentralised infrastructure (DePIN), mainstream B2B cloud use cases, and AI applications. Find out more about us [here](https://docs.google.com/presentation/d/e/2PACX-1vTFoSr7kaMSDnldKo8R0xyEWekNaCTO4eFKSCsC6nMyhMfdtKwd2DtCL0kvU6hvMsywLr_0eHtyQjIS/pub?start=false&loop=false&delayms=5000&slide=id.g3d6a3a5c4b8_0_0). **Impossible Cloud High Potential Program (HiPo)** We created the High Potential Program to harness the capabilities of ambitious graduates and professionals ready to tackle tomorrow's challenges. This intensive four to six-month program is designed to unlock your full potential through real-world projects, supported by comprehensive training, mentorship, and leadership development. ### WHAT YOU WILL DO: **Solve problems!** Dive into real-world projects from day one, addressing dynamic challenges and contributing to the company's growth. - Learn our product, the S3 API and our internal tooling in the first two months, with weekly feedback from your mentor and live exposure to real customer and partner cases. - Own incoming technical requests from customers and partners, reproduce the problem, find the root cause and write answers the customer can act on immediately. - Debug integrations around S3-compatible storage, including backup tools, SDKs and Kubernetes-based environments, and hand over reproducible cases to Engineering when a fix is needed. - Turn every solved case into documentation, runbooks and reusable answers, and use Claude and automation to cut response times. - Spot patterns across tickets and report them to Engineering with a clear recommendation. - Lead a project in months five and six that eliminates a recurring issue, from analysis to implementation, and present the outcome to the founders. ### WHAT YOU BRING: - Enrollment in or recent graduation from Computer Science, Business Informatics or a comparable field, or equivalent practical knowledge. Professional proficiency in English; German is a plus. - Hands-on experience with Linux and virtualization or containerization fundamentals and cloud concepts such as compute, storage and IAM, ideally from a project you built yourself. Python or bash scripting is a plus. - AI-native working style: you use AI tools such as Claude/Codex/OpenClaw or similar to move faster and work smarter. This is a baseline expectation at Impossible Cloud, not a differentiator. - You have worked through a hard technical problem on your own, from first symptom to root cause, and can walk us through how you got there. - You explain technical issues clearly to people who are not engineers, and you can show us an example of your writing. - A record of finishing what you start, whether a project, a certification or a side project we can look at.