Highline Warranty Administrator

Job description

**Responsibilities****:** **Warranty Claims Management:** Oversee all aspects of warranty processing, from start to finish, ensuring accurate and timely handling of claims. **Record Keeping:** Review and validate warranty claims for accuracy and completeness, coordinating with internal departments to obtain necessary documentation. **Problem Resolution**: Addressing and resolving any issues or discrepancies related to warranty claims **Coordination**: Working closely with service advisors and technicians to verify warranty coverage and ensure timely claim submission **Communication:** Communicate effectively with customers, dealers, and manufacturers regarding warranty claims. **Process Improvement:** Collaborate with the warranty team and other stakeholders to streamline processes and improve overall efficiency. **Requirements****:** **Experience:** Prior experience in warranty processing or administration is required. Experience with Highline for Mercedes Benz, BMW, and Audi strongly preferred. **Technical Knowledge:** Demonstrated technical knowledge of OEM policies and procedures, and proficiency in using warranty management software and systems. **Skills:** Strong attention to detail, organizational and time management skills, and excellent written and verbal communication abilities. **Education****:** High school diploma or equivalent. **Benefits****:** **Compensation:** Competitive salary and benefits package, including paid time off, health insurance, and retirement plans. **Work Environment:** Positive work environment with opportunities for growth and advancement.