Hiring Customer Success Specialists - Night shift only

Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills📍 Location: Georgetown, Penang (Onsite)🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am(5 days per week, 8 working hours + 1 hour break)💻 Job Type: Full-time (Rotational Shift)💰 Salary: RM 3,000++ (Extra Allowances will be provided)Overview:The CSS is the main point of contact for customers using our client's food ordering app.They handle customer inquiries, concerns, and provide information through inbound andoutbound phone calls.Qualifications:● Education: Bachelor's Degree, Diploma, or equivalent in any field.● Work Experience: At least 6 months in customer support; call center experienceis advantageous but not mandatory. Fresh graduates can apply.● Language: B2 level proficiency in English.● Interpersonal Skills: Customer service-oriented, active listening, and ability tohandle inquiries professionally.Technical Skills:● Typing speed of at least 40wpm with 90% accuracy.● Computer literate with proficiency in Microsoft Windows and Office.Responsibilities:● Assist customers in placing online orders.● Provide support through phone calls.● Process payments securely.● Proactively support customers and maintain brand reputation.● Identify and escalate priority issues.● Collaborate with the team to improve customer support.● Maintain and improve service quality

Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills

📍 Location: Georgetown, Penang (Onsite)

🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am

(5 days per week, 8 working hours + 1 hour break)

💻 Job Type: Full-time (Rotational Shift)

💰 Salary: RM 3,000++ (Extra Allowances will be provided)

Overview:

The CSS is the main point of contact for customers using our client's food ordering app.

They handle customer inquiries, concerns, and provide information through inbound and

outbound phone calls.

Qualifications:

● Education: Bachelor's Degree, Diploma, or equivalent in any field.

● Work Experience: At least 6 months in customer support; call center experience

is advantageous but not mandatory. Fresh graduates can apply.

● Language: B2 level proficiency in English.

● Interpersonal Skills: Customer service-oriented, active listening, and ability to

handle inquiries professionally.

Technical Skills:

● Typing speed of at least 40wpm with 90% accuracy.

● Computer literate with proficiency in Microsoft Windows and Office.

Responsibilities:

● Assist customers in placing online orders.

● Provide support through phone calls.

● Process payments securely.

● Proactively support customers and maintain brand reputation.

● Identify and escalate priority issues.

● Collaborate with the team to improve customer support.

● Maintain and improve service quality

Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies.With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.Our Specialties Direct Hire, Contingent Staffing, Managed Outsourced Services..

Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies.

With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.

Our Specialties

Direct Hire, Contingent Staffing, Managed Outsourced Services..