Hiring L2 Support Expert

Hiring L2 Support Expert and L1 Support Application Support | Trouble Shooting | L2 Technical Support | No-SQL | Linux/UNIX | HTTP | JSON/XML | Java Script | BashOverview:L2 Support Expert is software focused, technology savvy and forms part of our Global Customer Support team The role requires strong technical skills, good communication skills, troubleshoot issues, identify workarounds and solutions, as well as juggle several tasks at a time. He is accountable for the individual achievement of SLA targets and manages and maintains the tasks queue.Requirements Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. Ability to understand varied and complex product configurations and support customers through various means of communication including email, phone, chat, forums and social media. Identify, resolve or manage the resolution of system issues Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise Communicate to other department and teams keeping stakeholders and management informed Updating and managing Knowledge base Manage escalation process of issues from L1 Mentor Technical Support Specialists (L1) to help them understand more complex issues/ configurations Own and track tasks within SLAsBenefitsSpecialist Knowledge/Experience Required Experience in a relevant position; Experience in software testing and correction Consistent performance under pressure Demonstrated success at troubleshooting and excellent communication skills Strong knowledge/skills in at least 4 areas from the list below: No-SLQ (Mongo) Linux/UNIX systems JSON and XML syntax RESTFul API GIT (understanding, work experience) Basic scripting and programming: XML, JavaScript and Bash Desirable knowledge/skills: Jenkins (ability to develop jobs) Knowledge of AWS CloudWatch or MS Azure Experience in Confluence apps (Connect, Jira) Message Broker system (AMQ) Work experience with workflow solutions ITIL Certification

Hiring L2 Support Expert and L1 Support

Application Support | Trouble Shooting | L2 Technical Support | No-SQL | Linux/UNIX | HTTP | JSON/XML | Java Script | Bash

Overview:

L2 Support Expert is software focused, technology savvy and forms part of our Global Customer Support team

The role requires strong technical skills, good communication skills, troubleshoot issues, identify workarounds and solutions, as well as juggle several tasks at a time.

He is accountable for the individual achievement of SLA targets and manages and maintains the tasks queue.

Requirements

• Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.
• Ability to understand varied and complex product configurations and support customers through various means of communication including email, phone, chat, forums and social media.
• Identify, resolve or manage the resolution of system issues
• Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise
• Communicate to other department and teams keeping stakeholders and management informed
• Updating and managing Knowledge base
• Manage escalation process of issues from L1
• Mentor Technical Support Specialists (L1) to help them understand more complex issues/ configurations

Own and track tasks within SLAs

Benefits

Specialist Knowledge/Experience Required

• Experience in a relevant position;
• Experience in software testing and correction
• Consistent performance under pressure
• Demonstrated success at troubleshooting and excellent communication skills
• Strong knowledge/skills in at least 4 areas from the list below:
  • No-SLQ (Mongo)
  • Linux/UNIX systems
  • JSON and XML syntax
  • RESTFul API
  • GIT (understanding, work experience)
  • Basic scripting and programming: XML, JavaScript and Bash

Desirable knowledge/skills:

• Jenkins (ability to develop jobs)
• Knowledge of AWS CloudWatch or MS Azure
• Experience in Confluence apps (Connect, Jira)
• Message Broker system (AMQ)

• Work experience with workflow solutions
• ITIL Certification

Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies.With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.Our Specialties Direct Hire, Contingent Staffing, Managed Outsourced Services..

Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies.

With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.

Our Specialties

Direct Hire, Contingent Staffing, Managed Outsourced Services..