Home Advisor

Job description

### **About Zero Homes** Our mission is to rebuild American communities through healthy, affordable homes. At Zero Homes, we operate on a simple premise: when you make contractors successful, homeowners win. The current home services industry is fragmented, complex, and opaque, which is frustrating for homeowners and exhausting for contractors. We are changing this by building a home upgrade marketplace that enables a simple, central, transparent process for homeowners and contractors to complete projects. Through our platform we handle design, quoting, procurement, and customer service, allowing our contractor network to focus on what they do best and make them money: delivering projects. For homeowners, this delivers a predictable, high-quality, and transparent experience—transforming home upgrades from a source of anxiety into a seamless experience.Our vision is to create a world where homeowners and contractors in all 50 states can leverage our platform to execute thousands of projects every week within the next 36 months. We work by a clear set of values: - **Be a "can kid," not a "can’t kid":** We own our outcomes and go to extraordinary lengths to solve problems. - **Go fast, be clear:** Speed is our advantage, and we sweat the details to deliver an extraordinary customer experience. - **Customer & Contractor Obsessed:** We have a deep, personal understanding of the work to be done. We stay curious about our contractors' craft and the stories of our homeowners. - **Win, as a team:** We are building an iconic business that will reinvent the industry, and will do so together. If you are ready to build a world-class consumer experience that genuinely rebuilds American communities, come build with us. **About the Role & Your Impact** You will be leading the charge with our customers, helping them electrify their homes from first engagement through the digital (remote) home energy assessment process. You're a strong communicator with a high attention to detail who feels confident interacting with a variety of people. You have consultative sales or customer success experience dealing directly with customers, and you are comfortable working with technical products (e.g. software, mobile apps, etc.). You're also a fast learner, comfortable operating in ambiguity, and able to juggle multiple tasks at once. We are looking for go-getters who hold themselves to a high standard of excellence - especially when it comes to creating happy customer experiences. You will be joining a dynamic, small team that has great ambitions for scale, and we're looking for similarly ambitious, talented people to join our fast growing team! ### What You Bring - You're passionate about electrifying homes and working with homeowners to understand their needs and help them purchase electric heating and cooling systems. - 3+ years of sales experience working directly with customers, in either a consultative sales, customer success, or home comfort advisor type role. - You are a perpetual learner and excited to explore the nitty-gritty details of building science and HVAC design. - You are comfortable and confident operation using software tools to manage you workload and interact with customers (e.g. Hubspot, Zoom, phone call apps, etc.). - You are self-motivated, ambitious, growth-minded, and have demonstrated ability to succeed on a fast moving team. - High attention to detail, curiosity, and willingness to research unique solutions for customers ### Nice to Have - Building Science, BPI-Analyst/Professional, HVAC sales experience - Ability to speak Spanish or other languages to support customers or partners whose native language is not English