Home Care Coordinator, Personal Home Care Services

Job description

**About the Role** The **Home Care Coordinator** plays a critical, dual-function role at AbriCare. This position manages caregiver–client & staff scheduling, monitors service quality, responds to caregiver change requests, and ensures accurate documentation in the organization’s electronic medical record (EMR) and related systems. The Home Care Coordinator is also expected to step in as a hands-on caregiver when coverage gaps arise, and to provide direct administrative support to the Branch Director — making flexibility and a willingness to work across functions essential to success in this role. The Home Care Coordinator serves as the operational backbone of daily service delivery, ensuring smooth coordination between clients and caregivers while upholding AbriCare’s standards of reliability, professionalism, and compassion. This is a hybrid role that blends office coordination with direct caregiving — candidates must be comfortable in both settings and committed to showing up wherever the need is greatest. **What You’ll Do** **Scheduling & Service Coordination:** - Build, maintain, and adjust client and caregiver schedules using the organization’s electronic record system (EMR). - Ensure timely communication of schedules and updates to clients and caregivers. - Monitor daily attendance, coverage needs, and open shifts; resolve issues before they impact care delivery. - Match caregivers to clients based on compatibility, skill set, location, preferences, and availability within the EMR. - Maintain documentation on matches and ensure continuity of care. - Coordinate with the Branch Director and Clinical team to ensure alignment with care plans. - Manage change requests, originating from either caregiver or client. - Clearly and proactively communicate changes to all parties. **Quality Monitoring:** - Review scheduling and attendance data to identify trends and opportunities for improvement. - Work proactively to address service delivery concerns and enhance caregiver engagement and reliability. - Monitor and resolve caregiver EMR compliance issues, including incomplete tasks, missed or incorrect clock-ins/clock-outs, and other Electronic Visit Verification (EVV) exceptions — following up directly with caregivers to correct errors, providing real-time coaching on system use, and escalating patterns of non-compliance to the Branch Director. **Administrative Support:** - Maintain accurate client and caregiver records, ensuring all documentation is complete and up to date. - Support branch operations and ensure compliance with AbriCare policies, procedures, and quality standards. - Provide direct administrative support to the Branch Director, including preparing reports, managing correspondence, tracking key operational metrics, and assisting with special projects as directed. - Assist with onboarding tasks, caregiver file maintenance, orientation logistics, and other HR-adjacent administrative duties as assigned. **Caregiver Duties (as needed):** The Home Care Coordinator is expected to step in to provide direct Personal Care Services when caregiver coverage is unavailable. This is a critical expectation of the role and reflects AbriCare’s commitment to ensuring no client goes unserved. Caregiver duties may include: - Assisting clients with activities of daily living (ADLs) such as bathing, dressing, grooming, toileting, and mobility. - Providing companionship, meal preparation, light housekeeping, and medication reminders per the client’s care plan. - Documenting care delivery accurately in the EMR following each client visit. - Treating all clients with dignity, respect, and a person-centered approach consistent with AbriCare’s values. **Required Qualifications** - High school diploma or GED required; associate’s or bachelor’s degree preferred (healthcare administration, human services, or related field). - Minimum of 2 years of experience in scheduling, operations coordination, or administrative support (preferred within healthcare or home care settings). - We are specifically seeking candidates with experience in staff scheduling involving shift coverage and workforce assignment (not appointment-only scheduling). - Strong organizational and multitasking skills, with attention to detail and accuracy. - Proficiency with electronic record systems (EMR) and Microsoft Office Suite. - Excellent written and verbal communication skills. - Empathy, professionalism, and discretion when handling sensitive client or caregiver information. - Ability to work independently and as part of a collaborative, mission-driven team. - Willingness and ability to perform direct caregiver dutieswhen coverage needs arise. Candidates must be comfortable providing hands-on personal care to clients as needed. - Willingness to provide broad administrative support to the Branch Director, including tasks that may fall outside traditional scheduling or coordination duties. A “no task too small” mindset is essential in this branch-support role. **Preferred:** - Experience with Medicaid, MO HCBS programs, or MO DHSS systems. - Prior experience in home care, managed care, or community health services. - Familiarity with Wellsky for scheduling and documentation or any similar platforms. - Understanding of QAPI (Quality Assurance and Performance Improvement) standards. **Competencies** - Compassionate communication and client-centered approach - Strong organizational and documentation skills - Adaptability in a dynamic and evolving environment - Attention to detail and data accuracy - Collaboration across departments and geographies **Additional Details** - Standard work hours: Monday–Friday, 8:00am–5:00pm CST - Occasional after-hours coordination may be required for urgent scheduling needs - Competitive compensation and benefits package, including medical, dental, vision, PTO, and 401(k)