Home Care Staffing Scheduling Coordinator

Job OverviewThe Scheduler / Home Care Staffing Coordinator is responsible for ensuring caregiver shifts are filled accurately and on time, with a strong focus on weekend coverage. This role serves as a key communication hub between caregivers, care managers, clients, and family members, and plays a critical part in maintaining continuity of care. The ideal candidate is highly organized, proactive, calm under pressure, and able to make sound staffing decisions in a fast-moving environment.Responsibilities & DutiesFill open caregiver shifts based on client needs, caregiver availability, and service requirements.Manage same-day call-offs and urgent schedule changes.Coordinate with care managers regarding client needs, staffing priorities, and service continuity.Communicate with caregivers, clients, seniors, and family members regarding scheduling concerns.Use scheduling systems such as WellSky to support caregiver-to-client matching and staffing decisions.Maintain accurate schedule records, updates, and handoffs between shifts.Build working familiarity with caregiver strengths, limitations, and suitability for specific client cases.Escalate urgent staffing issues, call-offs, or service risks to supervisors or designated client contacts.Support smooth shift transitions and communicate relevant updates to the next shift.Contribute to schedule stability, coverage planning, and service quality.RequirementsRequired Qualifications3+ years experience in scheduling, and dispatch, workforce coordination, staffing, or a similar operations role.Strong verbal and written English communication skills.Ability to manage multiple moving parts in a fast-paced, service-driven environment.Strong judgment and decision-making under pressure.Ability to communicate professionally with clients, family members, and internal team members.Comfortable handling urgent staffing issues, call-offs, and last-minute changes.Strong organizational skills and attention to detail.Able to work weekends as part of a full-time schedule.Preferred QualificationsExperience in home care, healthcare scheduling, caregiver staffing, or healthcare dispatch.Experience in logistics dispatch or similar real-time coordination roles.Experience using WellSky or comparable scheduling / workforce systems.Background in a proactive service environment rather than a purely scripted call center role.Educational Requirements & CertificationsBachelor’s degree preferred but not required.Relevant experience in scheduling, dispatch, healthcare support, or operations may be considered in lieu of formal education.BenefitsHMO with 1 free dependent upon hireLife Insurance20 PTO credits annuallyVL and SL cash conversionAnnual Performance-Based Merit Increases and Employee RecognitionGreat Company CultureCareer Growth and LearningNight DifferentialWork ScheduleNIGHT SHIFT (Current scheduling coverage includes shifts such as 6:00 AM–2:00 PM CST and 2:00 PM–11:00 PM CST)SHIFTING SCHEDULE with weekend shift coverageWORK FROM HOMEPhp 40,000 - 44,500 all in

Job Overview

The Scheduler / Home Care Staffing Coordinator is responsible for ensuring caregiver shifts are filled accurately and on time, with a strong focus on weekend coverage. This role serves as a key communication hub between caregivers, care managers, clients, and family members, and plays a critical part in maintaining continuity of care. The ideal candidate is highly organized, proactive, calm under pressure, and able to make sound staffing decisions in a fast-moving environment.

Responsibilities & Duties

• Fill open caregiver shifts based on client needs, caregiver availability, and service requirements.
• Manage same-day call-offs and urgent schedule changes.
• Coordinate with care managers regarding client needs, staffing priorities, and service continuity.
• Communicate with caregivers, clients, seniors, and family members regarding scheduling concerns.
• Use scheduling systems such as WellSky to support caregiver-to-client matching and staffing decisions.
• Maintain accurate schedule records, updates, and handoffs between shifts.
• Build working familiarity with caregiver strengths, limitations, and suitability for specific client cases.
• Escalate urgent staffing issues, call-offs, or service risks to supervisors or designated client contacts.
• Support smooth shift transitions and communicate relevant updates to the next shift.
• Contribute to schedule stability, coverage planning, and service quality.

Requirements

Required Qualifications

• 3+ years experience in scheduling, and dispatch, workforce coordination, staffing, or a similar operations role.
• Strong verbal and written English communication skills.
• Ability to manage multiple moving parts in a fast-paced, service-driven environment.
• Strong judgment and decision-making under pressure.
• Ability to communicate professionally with clients, family members, and internal team members.
• Comfortable handling urgent staffing issues, call-offs, and last-minute changes.
• Strong organizational skills and attention to detail.
• Able to work weekends as part of a full-time schedule.

Preferred Qualifications

• Experience in home care, healthcare scheduling, caregiver staffing, or healthcare dispatch.
• Experience in logistics dispatch or similar real-time coordination roles.
• Experience using WellSky or comparable scheduling / workforce systems.
• Background in a proactive service environment rather than a purely scripted call center role.

Educational Requirements & Certifications

• Bachelor’s degree preferred but not required.
• Relevant experience in scheduling, dispatch, healthcare support, or operations may be considered in lieu of formal education.

Benefits

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• Night Differential

Work Schedule

• NIGHT SHIFT (Current scheduling coverage includes shifts such as 6:00 AM–2:00 PM CST and 2:00 PM–11:00 PM CST)
• SHIFTING SCHEDULE with weekend shift coverage
• WORK FROM HOME
• Php 40,000 - 44,500 all in

SuperStaff is a comprehensive outsourcing solutions provider offering call center services offshore in the Philippines, nearshore in Colombia, and onshore in the United States. Initially a captive market for its mother company, servicing the health and biopharma sectors for decades, SuperStaff diversified internationally. Three years ago, we managed to grow in size and expand our service portfolio. As we gain competencies in multiple industry verticals, we extend our clout in servicing start-ups and Forbes-ranked enterprises with back-end support and transformative BPO solutions.

SuperStaff is a comprehensive outsourcing solutions provider offering call center services offshore in the Philippines, nearshore in Colombia, and onshore in the United States.

Initially a captive market for its mother company, servicing the health and biopharma sectors for decades, SuperStaff diversified internationally. Three years ago, we managed to grow in size and expand our service portfolio. As we gain competencies in multiple industry verticals, we extend our clout in servicing start-ups and Forbes-ranked enterprises with back-end support and transformative BPO solutions.