Home Concierge Specialist

Job description

💼 Role: Home Concierge Specialist 🌐 Location: Remote (United States) 💰 Compensation: • $45,000–$49,000 base + Sales Incentives ⏰ Shift Options: We offer a variety of schedule options, including: • Monday–Friday (Morning & Evening) • Sunday–Thursday (Morning & Evening) • Tuesday–Saturday (Morning & Evening) • A schedule that includes both weekend days ✨ Even if this schedule isn’t ideal for you, we encourage you to apply — additional shift options open regularly. 🏘️ About Clever Clever Real Estate is a venture-backed proptech company revolutionizing the way people buy, sell, and manage real estate. We combine cutting-edge technology with deep industry expertise to create seamless, efficient, and transparent real estate experiences. Since 2017, we’ve helped over 30,000 families buy and sell their homes, saving consumers more than $210 million in fees. With 9 consecutive years of revenue growth and a 4.9 TrustPilot rating, Clever has become the leading online education platform in real estate. Our mission is to connect people with the most trustworthy advice and best solutions at every step of their real estate journey—and we’re proud to have delivered eight years of superior outcomes along the way. If you're looking for an impactful role where you'll work closely with leadership and shape the employee experience at a fast-growing company, we’d love to hear from you! 🤖 AI Usage We expect all team members to leverage AI tools as a natural part of their daily workflow — using them to handle routine tasks efficiently so you can spend more of your energy on the work that actually matters: collaborating, problem-solving, and driving strategy. 📢 Home Concierge Specialist (Full time) – 100% Remote We are seeking a results-driven Home Concierge Specialist who knows how to turn first conversations into lasting relationships. You’ll be the first point of contact for people making one of life’s biggest decisions, positioning our value, qualifying opportunities, and building excitement from the start. In this role, you’ll engage with prospects, drive timely follow-ups, overcome early objections, and keep customers moving forward with confidence in their real estate journey. This role is a mix of inside sales + customer support. It’s ideal for someone who thrives in a remote call-center environment, enjoys engaging with customers, is comfortable in a relationship based sales environment and is motivated by helping people navigate an important life decision. About the role What you’ll do: Dial up to 80 calls daily (depending on seasonality) with customers who are expecting communication from Clever. Educate home buyers and sellers on Clever’s process, clearly communicating our value proposition. Discover customer needs, provide guidance, answer questions about Clever’s services, and connect customers with the right solutions. Our sales process is very relationship driven, but does include opportunities for upsells, and you will need to overcome objections. Collect and verify key customer details to ensure accurate data is passed to our network of real estate agents. Collaborate with internal team members to ensure smooth handoffs through text introductions or live transfers. Follow up with existing customers to confirm their needs are being met by agents. Deliver a 5-star, world-class experience for every customer at every touchpoint. How we measure success: While our Key Performance Indicators (KPIs) may continue to evolve as the team grows, you can expect to be measured on key areas such as: Ready Time – availability to take the next customer call. Win Rate – achieving positive customer outcomes (e.g., effective transfers, signed customers, conversions). Other performance metrics tied to call quality, efficiency, and customer satisfaction. 🌟What We’re Looking For 2+ years of experience in sales, customer service, or a call-center environment. Comfort in a remote support environment with high call volume. Real estate experience is a plus but not required. Strong verbal and written communication skills. Ability to work independently and manage time effectively. Ability to maintain a set work schedule. Growth mindset – eager to learn and improve. Comfortable navigating multiple systems while holding robust conversations with customers Our Customer Experience team supports customers seven days a week, from 7:00 AM – 9:00 PM CT, ensuring consistent coverage and responsiveness. We offer a variety of morning and evening shift options across different day combinations, and additional schedules open regularly as we grow. If this specific shift isn’t the right fit, we still encourage you to apply — new openings become available frequently. Schedules remain consistent week to week, with opportunities for adjustments in the future based on team needs. 💰 Compensation & Benefits $Base Salary: $45,000–$49,000 Additional Earning Opportunities: • $2,000–$4,000 annually for schedules that include Saturday and/or Sunday • Monthly sales incentives 🏥 Comprehensive Benefits: Medical, dental, vision, and life insurance 🌴 Paid Time Off: 18 days of PTO (increases with tenure) plus 10 paid holidays 📚 Professional Development: Annual budget for learning and career growth 🏝️ Tenure Sabbaticals: Paid sabbaticals to celebrate major milestones 🏡 Clever Product Benefit: Exclusive access to Clever homeownership perks 🖥️ Work-From-Home Stipend: Support for your remote workspace 💼 401(k): Retirement plan administered through Guideline 👶 Parental Leave: 6–12 weeks of paid parental leave 💙 Wellness Benefits: Free counseling sessions and optional weekly meditation Equal Employment Opportunity Employer Statement: Clever Real Estate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.