Home Lending Associate

Job description

## **Why Better. Why Now.** Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds. With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up. The category hasn’t caught up yet. That’s the opportunity. **A Better Opportunity** We’re looking for best in class sales agents to be a part of our mission to make Better Mortgage available to all Americans. At Better, our team of Home Lending Associates are responsible for more than just generating loan applications — we count on them to help us continually innovate and ensure we’re bringing best-in-class customer service to the mortgage industry. As part of the team, you’ll be on the front lines of making every borrower’s mortgage experience better, empowering them to make one of the most important financial decisions of their life. Your work will expose you to other critical pieces of a technology company, such as product, engineering, and marketing, giving you many opportunities to share customer insights and ultimately improve Better's core technology and message. The Home Lending Associate (HLA) role is often a stepping stone toward our licensed Loan Consultant role. Top performers in the HLA role may have the opportunity to earn their mortgage licenses and be promoted into a Loan Consultant role over time. **Responsibilities** · Manage a pipeline of prospects across home purchase, refinance, and home equity needs, guiding them through the home lending process. · Assist clients with their mortgage application and documentation, including inbound and outbound calls, ensuring accuracy and timeliness. · Communicate clearly and confidently with clients, answering questions and building the product and market knowledge needed to do so effectively. · Drive customer conversion through critical funnel stages while hitting key sales performance targets. · Collaborate closely with loan officers and underwriters to ensure a seamless, efficient client experience. · Execute key sales activities within defined time frames (e.g., fast response to new prospects). · Understand each customer's timeframe and objectives, adapting your approach to meet their individual needs. · Stay current on industry regulations and loan products (conventional, FHA, VA) to provide accurate guidance. · Take ownership of client inquiries, providing timely resolutions while maintaining confidentiality of sensitive information. · Contribute ideas to improve in-house software, sales processes, and the overall customer experience. **Qualifications** · Minimum 2 years of sales experience (with at least 1 year in the mortgage industry). · Track record of beating quota, with references that verify motivation, success, and work ethic. · Highly motivated; a self-starter with a high degree of ownership and a strong customer focus. · Organized with strong time management skills. · Exceptional interpersonal skills and ability to build rapport with customers from a variety of backgrounds. · Strong written communication skills. · Ability to troubleshoot and solve problems independently. **By the numbers:** We've funded over $110 billion in loans (more than any other fintech in the US!) Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry Better's proprietary AI platform, Tinman®, and voice-based AI mortgage assistant, Betsy™, make us an award-winning lender: - Banking Tech Award USA (2026): Best LendTech Solution - Fintech Breakthrough Award (2026): Digital Mortgage Company of the Year - NerdWallet Best of Award (2026): Best for Home Equity Loans - Fintech Breakthrough Award 2025: Best Lending Innovation - Yahoo! Finance (2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval - Yahoo! Finance (2025): Best Online Mortgage Lender - Money Magazine (2025): Best for fast closing - Forbes (2023): Best Online Mortgage Lender We're building the future of home finance — and we're looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers. **Disclaimer** Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.