Home Office - Technical Delivery Manager

Job description

Join Our Team as a Technical Delivery Manager! Do you enjoy structure, visibility and accountability? We’re looking for a Technical Delivery Manager to serve as the bridge between our business teams and software development organization. We need someone who understands how software work moves from an initial business request to clear requirements, development, testing, release, and completion. If this sounds like you, we’d love to hear from you! Compensation: $105,000-$125,000 commensurate with experience What You’ll Do: • Serve as the primary coordination point between business stakeholders and the software development team for assigned initiatives, enhancements, defects, and support-related development work. • Manage and govern the intake of technical requests across , Freshservice, and other approved channels, ensuring work is documented, categorized, assigned, and routed appropriately. • Review incoming requests to confirm the business problem, desired outcome, priority, acceptance criteria, dependencies, and required stakeholder decisions are clearly understood before development begins. • Facilitate conversations between business and technical teams, translating business needs into actionable work without losing the intent behind the request. • Maintain a consolidated view of open development work, including website initiatives, operational projects, defects, enhancements, technical dependencies, and Freshservice tickets requiring engineering support. • Act as the gatekeeper for work entering the development queue, helping prevent incomplete, duplicative, unapproved, or poorly defined requests from disrupting active priorities. • Partner with business and technology leaders to establish priorities and ensure the development team is working on the highest-value approved items. • Coordinate work through discovery, design, development, testing, release, and closure, ensuring ownership and next steps remain clear throughout the process. • Lead or facilitate standups, refinement sessions, planning discussions, delivery reviews, retrospectives, and stakeholder status meetings when needed. • Identify blockers, stalled decisions, cross-team dependencies, scope changes, and resource conflicts early, and drive them toward resolution. • Coordinate development work originating from Freshservice, ensuring support tickets are appropriately linked, tracked, communicated, and closed once development work is completed. • Protect the development team from unnecessary interruptions and context switching by helping stakeholders follow an organized intake and prioritization process. • Ensure boards and related workflow tools accurately reflect the current status, ownership, priority, risks, dependencies, and next actions for open work. • Provide clear, concise updates to leadership and stakeholders regarding progress, risks, decisions needed, delivery expectations, and changes in priority. • Coordinate with UX, QA, marketing, infrastructure, support, vendors, and other teams when successful delivery requires work outside the development group. • Help establish practical delivery standards, including definitions of ready and done, acceptance criteria, testing expectations, release readiness, documentation, and post-release validation. • Support the organization’s continued adoption of Kanban, continuous delivery, work-in-progress limits, cycle-time measurement, and other flow-based delivery practices. • Continuously improve the way technical work is requested, reviewed, prioritized, delivered, communicated, and measured. • Who We’re Looking For: • Bring 3–5 years of experience in technical project management, delivery management, program management, business analysis, product operations, or a similar role supporting software development teams. • Have experience serving as a bridge between business stakeholders and technical teams, particularly when requirements are initially incomplete or priorities compete. • Understand the software development lifecycle and can follow technical discussions, ask informed questions, and recognize when requirements, dependencies, or proposed solutions do not align. • Have strong project and work-management discipline, including experience managing backlogs, priorities, dependencies, risks, decisions, milestones, and stakeholder communication. • Are comfortable owning the administrative and operational discipline required to keep , Jira, Azure DevOps, Freshservice, or similar systems accurate and current. • Can distinguish between an operational support issue, a defect, an enhancement, a project, and a larger product or architectural decision, and route each appropriately. • Know how to turn loosely defined requests into clear, actionable work without creating unnecessary bureaucracy. • Are confident in facilitating conversations with executives, business leaders, engineers, designers, support teams, and external partners. • Communicate clearly and directly, providing enough information for stakeholders to stay aligned without overwhelming them with unnecessary detail. • Are comfortable pushing back constructively when work is not ready, priorities are unclear, scope is expanding, or new requests would disrupt committed work. • Take ownership of follow-through and do not wait for others to surface stalled decisions, blockers, or missed commitments. • Can bring structure to an environment that is still maturing its project intake, prioritization, development, testing, and release-management practices. • Are collaborative, practical, organized, and low ego, with a strong bias toward helping the broader team succeed. • Other Qualifications (not mandatory): • Experience coordinating websites, e-commerce, customer-facing digital, or multi-brand development work. • Experience managing development work originating from an IT service management platform such as Freshservice or ServiceNow. • Experience designing or improving intake, prioritization, backlog, release-management, or demand-management processes. • Experience supporting a transition from sprint-based Agile practices to Kanban or continuous delivery. • Experience with cycle time, throughput, aging work in progress, cumulative flow, or other delivery-performance metrics. • Background in business analysis, software development, UX, QA, IT operations, or technical support. • Experience working in storage, real estate technology, retail, e-commerce, or other multi-location operating environments. • Certifications such as PMP, PMI-ACP, PSM, CSM, or Kanban-related credentials are helpful but not required. • Why You’ll Love Working Here: • Innovative Environment: Be part of a forward-thinking team that values creativity and technical excellence. • Growth Opportunities: Develop your skills and career with mentorship from senior leaders and exposure to new technologies. • Collaborative Culture: Work in a supportive and collaborative environment where your contributions make a real difference. • Work Environment: This position is located at our home office in Columbia, MO. • Work Hours: We operate primarily on a standard business-hours schedule with some flexibility, and we maintain a culture where work-life balance is taken seriously. Ready to take your career to the next level? Apply now and be a key player in shaping our digital future! #SMH1