Homeowner Engagement Associate

Job description

At Opendoor, we're rebuilding how people buy and sell homes — with more certainty, more choice, and less friction in the most important financial decision of their lives. Opendoor 2.0 is about focus, execution, and delivering real value for homeowners and those striving to become homeowners. Every seller we re-engage, every assessment we get scheduled, and every offer we get into a homeowner's hands is how we win. About the Role We're hiring a Homeowner Engagement Associate (SDR) to own one of the highest-leverage moments in our seller funnel: the gap between a homeowner completing onboarding and finishing their assessment so we can finalize their offer. These are sellers who have already raised their hand. They've told us they're considering selling their home. Our job is to help them take the next step so we can deliver a final, real offer. This role sits inside the acquisition sales org and is the engine that turns newly qualified leads into scheduled assessments, and ultimately into revenue-generating opportunities for our closers. You'll prosecute a live pipeline of warm sellers, iterate on the pitch in real time, and build the playbook that other SDRs will eventually run. This is a build-from-zero role on a small team. You'll be expected to write your own outreach, run your own experiments, and use AI to do the work of a much larger team. You won't wait for engineering to build you a tool — you'll prototype it yourself, prove it works, and then scale it. If you default to AI in how you approach work, you'll fit right in. What You'll Do Prosecute the Pipeline Own a daily queue of newly qualified sellers who completed onboarding but haven't scheduled or completed their in-home assessment. Reach out across phone, text, and email with urgency and warmth — get sellers to complete their assessment (either directly, or with our third-party option). Move with speed: response time and contact cadence matter, and you'll treat every minute a lead sits in the queue as money on the table. Diagnose objections in real time — schedule conflicts, cold feet, competing options, life events — and resolve them on the spot. Iterate on the Pitch and the Process Test scripts, openers, voicemails, text sequences, and objection responses; keep what works, kill what doesn't. Use call recordings, transcripts, and outcome data to figure out what top performance actually looks like — then codify it so the next SDR we hire ramps in days, not months. Better yet, automate it. Bring the voice of the seller back to the team: what they're confused about, what they're afraid of, what would get them to "yes." Build AI-Native Workflows Treat AI as a teammate. Use AI to draft outreach, summarize calls, score leads, generate next-best-actions, and automate the mundane parts of the job. Prototype tools yourself using AI — outreach automations, lead enrichment, call analysis, transcript search. Partner with engineering to take the prototypes that prove out and turn them into scaled, production-grade systems the whole floor can use. Set the bar for what an AI-leveraged SDR can do. Partner Cross-Functionally Work shoulder-to-shoulder with closers, ops, marketing, and eng to close the loop between handoff, assessment, and offer. Surface patterns in the funnel that need product or marketing attention — friction in onboarding, mismatched expectations, broken handoffs — and push for fixes. Bring sharp diagnoses and clear recommendations to your manager; don't just flag problems, propose solutions. What We're Looking For You don't need a sales background. You need to be the kind of person who is going to outwork, outthink, and out-iterate everyone else in the room. While using AI to do it. Hungry You measure the day in conversations had, assessments scheduled, and offers delivered. You're the first one in and the last one out because you're chasing a number, not a clock. You want to win, you want to be measured, and you want to be rewarded for what you produce. Self-Motivated Nobody has to tell you what to do next. You see the queue, you work the queue, you find the thing nobody else is doing, and you do that too. You're comfortable in a high-ambiguity, high-ownership environment where the playbook is being written in real time — by you. Customer-First Every seller you talk to is in the middle of one of the biggest financial decisions of their life. You lead with empathy, you listen before you pitch, and you only push when pushing is in their interest. You believe that doing right by the seller is how we build a business that lasts. Excited to Build from Zero You're not looking for a role with a finished playbook and a tenured manager. You want to build the playbook. You're energized by ambiguity, by being early, and by the leverage that comes from being the person who figures it out first. AI-Native You default to AI. You use LLMs to draft, summarize, analyze, automate, and prototype. You've used Claude, ChatGPT, Cursor, Lovable, Gumloop, or similar tools to build something real — even if it was small. When you hit a wall, your first move is to ask AI how to get around it, not to ask a human. Builder Instincts You can prototype enough to prove a workflow works without waiting on an engineer. You know your limits and you know how to partner with engineering to scale what you build. You'd rather ship a rough 80% solution this week than a perfect 100% solution next month or quarter. Mission-Driven Opendoor exists to tilt the world in favor of homeowners. The more sellers you reach, the more families we help move forward. If that's the kind of thing that gets you out of bed, you're going to fit here. Additional Requirements Excellent written and verbal communication — you can hold a conversation with a stranger about the most important asset they own. Comfort with high outbound volume and real-time performance metrics. Hands-on familiarity with at least one LLM tool (Claude, ChatGPT, or equivalent) and an example of something you've built or automated with AI. Authorized to work in the U.S. and able to work onsite in Miami full-time. Spanish language fluency a plus. Location This role is based in our Miami office and is fully onsite. You'll work shoulder-to-shoulder with closers, operations, and engineering, and you'll be at the center of the highest-velocity part of our acquisition funnel. Why This Role Matters At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Every seller you re-engage is a real family deciding what's next — a job change, a new baby, a downsizing, a fresh start. The gap between "I'm thinking about selling" and "I have a real offer in hand" is where families get stuck. This role exists to close that gap, at scale, with the leverage of AI and the urgency of someone who knows the stakes. If that energizes you, we'd love to talk. About Opendoor At Opendoor, our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.