Hospital Manager

Job description

Are you passionate about high-quality medicine, hiking, kayaking, and nature? Are you looking to escape the hustle and bustle of the larger cities, but still want to retain access to all the amenities? Look no further! Timmins Animal Hospital has an amazing opportunity for a Hospital Manager interested in growing the practice for a community in need. If you're passionate about providing unparalleled high-quality care for pets and want to love what you do, and where you live - we want to hear from you. The Hospital Manager provides onsite leadership and oversight of the management team to ensure that high quality care is provided to our patients and their people. You will be responsible for leading the processes and practices that will make the Hospital a welcoming, energizing, and rewarding place to work. The successful candidate will be scheduled for 40 hours per week on-site at the Hospital. Timmins offers countless Great Canadian outdoor opportunities just off its doorstep, and with a population of over 40,000, residents of Timmins simultaneously enjoy all the amenities the larger cities offer, without the commute, traffic, or expensive property prices. Timmins Animal Hospital has been a full-service animal hospital since 1974. We are devoted to managing the health of your dogs and cats. We have always emphasized preventative health care for our patients and this remains our focus to this day. In addition to preventative care, you can look to us for veterinary medical, surgical and dental services too. We offer the convenience of our own in-house laboratory, and are equipped for diagnostic imaging (radiography and ultrasonography) to aid in the diagnosis of internal conditions and for assessing orthopedic (bone) disease and injuries. ### Key Duties & Responsibilities - To support in recruitment initiatives to grow the practice from a companion animal hospital to include emergency and referral services - Expand clinical services and service offerings - Develop strong marketing campaigns to promote new service offerings and increase patient volume - Foster relationships with college programs to aid in recruitment initiatives - Oversee, support and nurture the pet experience by ensuring that the Hospital has the necessary resources, equipment, and team members necessary to offer the best possible medical, surgical and emergency care - Ensure medical teams have access to continuing education, mentorship and development opportunities to support continuous improvement and enhance patient care - Strategic Planning - Business plan development and championing its implementation - Accreditation, Certification and other Medical SOPs - Client Care, Patient Care and Compliance - KPI management, Best Practices and Operational SOPs - Revenue growth and cost management, particularly in the area of labor and Cost of Sales (COS) - Teambuilding and Professional Development, considering patient and hospital needs - Human Resources Management & Conflict Resolution - Hiring, Onboarding, Training - Performance Reviews - Client Service & Hospital marketing support - Monthly analysis and reporting, and operationalizing areas for improvement - Liase with P3’s Medical Advisory Board, university professors, college instructors, industry program providers and individual instructors to develop and coordinate courses - Maintain the exceptional relationship that has been built with hospital leads and their teams and extend that capability to referring Veterinary Practices. The successful candidate will exhibit a management style which builds alliances within the P3 business and emphasizes high morale, collegiality, accountability, effective teamwork and high moral standards - Support individual team members in their growth and goals through professional development, coaching, general guidance, and evaluation of continuing education goals - Foster teamwork, collaboration and manage peer-to-peer and intra-group coaching - Lead, collaborate with, and coach department leads with HR scenarios, operations, data analysis/tools and decision making - Cultivate an inspirational environment that is as a great place to work throughout veterinary healthcare - Promote a positive working culture and ensure that P3’s vision and values are mirrored throughout the Hospital - Ensure the delivery of an exemplary client experience – collaborate on standards and measure compliance unique to each particular hospital visit - Set others up for success and foster open, proactive, and cooperative relationships - Collaborate with Department Leads to set individual and Hospital non-financial performance goals. These include specific patient care and client experience metrics - Ensure clients, team members, and all other key stakeholders experience engaging, motivating, and empowering interactions - Assist in developing industry leading compensation, benefits and rewards programs - Champion P3’s commitment to being a Great Place to Work within the Hospital. Develop plans for growth and improvement based on results of annual surveys and communication to P3 team members - Develop annual budgets and short- and long-term business plans for Hospital - Use available resources to analyze and make effective actionable decisions that impact operations including asset purchases, new hires and rate changes - Work to identify revenue opportunities and solve barriers through the detailed review of data management and reporting platforms - Oversee regular strategy & budgeting meetings - Work with Department Team Leads to prioritize equipment and facility needs. Assist with sourcing and purchasing as needed - Ensure the Hospital is efficient & profitable - Ensure that fee schedules are current, revenue category budgets are achieved, and shorts are investigated - Ensure that bi-annual inventory counts are performed and that inventory is maintained within approved budgetary levels - Work with Home Office team to ensure that all controls, standards, requirements, rules & regulations are followed & any training needed is conducted (Regulators, Employment Standards, AAHA, WHMIS, OHS, Xray etc) ### Education - A minimum of two years of experience providing onsite leadership and oversight of a veterinary or medical health care team is preferred - Education and training in business administration preferred - In-depth understanding of Human Resources and proven experience leading and innovating practices preferred - A vision to foster an inclusive, employee-centric culture - Experience developing strategic and multi-year business plans, resource forecasts, and in managing operational budgets - Experience with coaching, conflict resolution, and performance management - Proven ability to build and nurture relationships at all levels - Ability to influence and communicate in a clear and effective manner - An approach that is progressive, strategic, humble, and achievement oriented - Exemplary oral and written communication skills - Ability to speak French is an asset, though not required ### Total Compensation - we will support your personal, financial, and professional growth through: - A Competitive Wage Rate - A Comprehensive Health Benefits Package (Medical, Dental, & Vision premiums paid by clinic) - Professional Services Coverage (chiropractor, massage therapist, physiotherapist, acupuncturist and more) - Enhanced Mental Health Practitioner Coverage - P3 Pawsitive Health & Lifestyle Spending Account - Unlimited Continuing Education (CE) funds for advanced professional development plus three days of paid leave to attend CE - Employee Assistance Program - Paid Licensing & Membership Dues - Paid Vacation Time - Paid Sick & Personal Emergency Days - RRSP Match - Generous Veterinary Discounts (75% off services for your own pets, and an extended family and friends discount) - Clothing Allowance - Relocation Allowance to help with moving expenses can be arranged for out-of-town candidates!