Hospitality Operations City Manager - Porto & Oviedo

Job description

As Porto & Oviedo City Manager (CiM), you will lead the day-to-day operations of our properties in Porto and Oviedo, managing teams, coordinating with suppliers, and ensuring outstanding guest experience. You will act as the key link between headquarters and local operations, owning everything from cleaning and maintenance to customer satisfaction and technology adoption. ● Lead daily work in the assets, coordinating necessary actions and tasks with stakeholders (suppliers, the team, other departments, etc.), ensuring deadlines are met and results optimized, while fostering a proactive work environment and making work easier for others. ● Ensure the buildings are in good condition in terms of quality by making proactive daily decisions. This means anticipating potential problems and acting effectively. ● Oversee daily that processes are being followed as defined, with special focus on achieving expected results, identifying reasons when this doesn’t happen, and implementing corrective actions through training, clarification, or process adjustments. ● Local leadership and alignment with corporate strategy: The CiM role is not only operational but also strategic, as a central figure in implementing the company’s global vision at the local level. This is crucial, since the CiM must connect the team’s work with the broader organizational objectives. ● Be a leader who motivates and supports the team, creating a positive and productive work environment. ● Innovation and continuous improvement: Lead projects with a cross-operational impact, anticipating trends or challenges. Reporting To: ● Hospitality Operations Manager Key Internal Collaborations: ● Local Hospitality Team ● Libere City & Back Office (remote office) ● Finance Team ● Openings & Security Team ● Quality & Team Development ● HR ● Revenue & Ancillary ● Legal Department ● Product ● Marketing & Branding External Stakeholders: ● Property Owners ● Cleaning, Laundry, Amenities & Maintenance Suppliers ● Other suppliers Key Responsibilities Team Management ● Lead, coach, supervise and support on-site hospitality teams ● Oversee onboarding, training, shift planning, and recruitment of your teams ● Foster a high-performance culture with continuous feedback and support Cleaning Operations ● Conduct regular audits ● Supervise the quality of public areas and apartments ● Ensure cleaning is scheduled and completed as planned Maintenance Oversight ● Ensure compliance with safety and health regulations ● Propose improvements and action plans for property upkeep ● Coordinate maintenance with external providers and ensure corrective and preventive maintenance is scheduled and completed as planned Administrative & Purchasing Management ● Handle procurement, invoice processing, and stock control ● Monitor budgets and ensure cost-efficient operations Customer Experience ● Be the go-to person for guest relations on-site ● Ensure a "WOW" first impression and seamless stay for guests Operational Reporting ● Provide periodic updates to HQ Operations Management ● Represent Líbere in key meetings with partners and suppliers What We’re Looking For ● Proactive, adaptable, and customer-centric personality ● Detail-oriented, well organized, and committed to excellence ● Tech-savvy and comfortable with mobile apps and platforms ● A team player with problem-solving autonomy ● Passionate about working in a fast-paced, growing startup environment Required Qualifications ● Education: Higher vocational training or University degree ● Experience: 3–5 years in Hospitality, Tourism, Logistics or operations ● Languages: Fluent in Portuguese, Spanish and English (required) ● Mobility: Availability to travel on a weekly basis between different cities (Porto – Oviedo) What Líbere Offers ● Permanent contract and competitive conditions based on experience ● Exclusive up to 40% discount on properties across Europe ● Dynamic and collaborative startup culture ● Ongoing learning and career development ● Be part of one of the fastest-growing hospitality startups in Spain