Our experience farm, hiddenvalleyorchards.com, is a community destination in the fall for pumpkin picking, great food and beverage, family activities, and authentic, high quality retail. We are a farm first, but a hospitality venue just as much - welcoming thousands of visitors each fall. The experience of our guests and associates is of paramount importance. We are recruiting for a PART TIME, seasonal Hospitality Operations Specialist to help lead key areas of the farm to ensure guests have a safe, clean, and enjoyable experience - and get the best of what we have to offer. Competitive compensation will be $18-25 per hour.ResponsibilitiesLeadership & Daily Operations Serve as the day-to-day operational leader for areas that may include retail, food & beverage, or activities Provide direction, coaching, and support to team members throughout each shift. Conduct opening, mid-day, and closing walkthroughs to ensure all areas meet cleanliness, safety, and presentation standards. Ensure employees are following SOPs, safety guidelines, and company policies consistently. Jump in to perform work directly where necessary. Assist with training new team members, providing hands-on coaching and feedback. Lead by example through professionalism, accountability, and a guest-first mindset. Guest Experience Resolve guest concerns or complaints promptly, professionally, and with a hospitality-first approach. Create memorable guest interactions by anticipating needs and exceeding expectations. Ensure all attractions are operating safely, efficiently, and with exceptional guest service. Manage sampling and guest education on our products Monitor guest flow throughout the property and make adjustments to reduce congestion and wait times. Encourage team members to actively engage with guests rather than simply supervising attractions. Safety & Compliance Perform routine inspections. Document and communicate maintenance, safety, or operational concerns to management. Respond appropriately to guest or employee incidents and complete necessary documentation. Verify attractions remain compliant with operational and safety standards throughout the day. Property & Facility Management Oversee cleanliness and appearance of guest areas, walkways, restrooms, seating areas, and activity spaces. Coordinate minor maintenance needs and communicate larger repair requests. Ensure supplies, equipment, and activity materials are stocked and organized. RequirementsExperienceProven experience in leadership at a restaurant, theme park, or hospitality group - or a long term background in educationStrong organizational and communication skills.Food service experienceAbility to work in a fast-paced environment while maintaining attention to detail.Excellent time management skills and the ability to work collaboratively in a team setting.Commitment to quality, cleanliness, and great customer service.Ability to work weekends, holidays, and peak seasonal hours.Excellent communication skills to interact with guests and provide a true farm-to-plate experience.AbilitiesLifting, pushing, pulling and carryingBending/kneeling: Regular bending to lift items and supplies. Periodic kneeling.Mobility: Full range of mobility and the ability to travel 30-50 feet on a regular basis throughout the day.Continuous standing: During preparation, during service hours or during expediting, usually all day.Hearing: Must have moderate hearing to hear equipment timers and communicate with other staff.Vision: Must have excellent vision to see that product is prepared appropriately.CompetenciesDealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.Compassion: Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.Interpersonal Skills: Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.Benefits$18-25 an hourWeekend availabilityLeadership opportunity in a growing experience farm.Fun, energetic team environment.The chance to create memorable experiences for thousands of guests each season.
Our experience farm, hiddenvalleyorchards.com, is a community destination in the fall for pumpkin picking, great food and beverage, family activities, and authentic, high quality retail. We are a farm first, but a hospitality venue just as much - welcoming thousands of visitors each fall. The experience of our guests and associates is of paramount importance.
We are recruiting for a PART TIME, seasonal Hospitality Operations Specialist to help lead key areas of the farm to ensure guests have a safe, clean, and enjoyable experience - and get the best of what we have to offer. Competitive compensation will be $18-25 per hour.
Responsibilities
Leadership & Daily Operations
- Serve as the day-to-day operational leader for areas that may include retail, food & beverage, or activities
- Provide direction, coaching, and support to team members throughout each shift.
- Conduct opening, mid-day, and closing walkthroughs to ensure all areas meet cleanliness, safety, and presentation standards.
- Ensure employees are following SOPs, safety guidelines, and company policies consistently.
- Jump in to perform work directly where necessary.
- Assist with training new team members, providing hands-on coaching and feedback.
- Lead by example through professionalism, accountability, and a guest-first mindset.
Guest Experience
- Resolve guest concerns or complaints promptly, professionally, and with a hospitality-first approach.
- Create memorable guest interactions by anticipating needs and exceeding expectations.
- Ensure all attractions are operating safely, efficiently, and with exceptional guest service.
- Manage sampling and guest education on our products
- Monitor guest flow throughout the property and make adjustments to reduce congestion and wait times.
- Encourage team members to actively engage with guests rather than simply supervising attractions.
Safety & Compliance
- Perform routine inspections.
- Document and communicate maintenance, safety, or operational concerns to management.
- Respond appropriately to guest or employee incidents and complete necessary documentation.
- Verify attractions remain compliant with operational and safety standards throughout the day.
Property & Facility Management
- Oversee cleanliness and appearance of guest areas, walkways, restrooms, seating areas, and activity spaces.
- Coordinate minor maintenance needs and communicate larger repair requests.
- Ensure supplies, equipment, and activity materials are stocked and organized.
Requirements
Experience
- Proven experience in leadership at a restaurant, theme park, or hospitality group - or a long term background in education
- Strong organizational and communication skills.
- Food service experience
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Excellent time management skills and the ability to work collaboratively in a team setting.
- Commitment to quality, cleanliness, and great customer service.
- Ability to work weekends, holidays, and peak seasonal hours.
- Excellent communication skills to interact with guests and provide a true farm-to-plate experience.
Abilities
- Lifting, pushing, pulling and carrying
- Bending/kneeling: Regular bending to lift items and supplies. Periodic kneeling.
- Mobility: Full range of mobility and the ability to travel 30-50 feet on a regular basis throughout the day.
- Continuous standing: During preparation, during service hours or during expediting, usually all day.
- Hearing: Must have moderate hearing to hear equipment timers and communicate with other staff.
- Vision: Must have excellent vision to see that product is prepared appropriately.
Competencies
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
- Compassion: Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
- Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
- Interpersonal Skills: Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Benefits
- $18-25 an hour
- Weekend availability
- Leadership opportunity in a growing experience farm.
- Fun, energetic team environment.
- The chance to create memorable experiences for thousands of guests each season.
Nestled in the rolling countryside of Ohio, Hidden Valley Orchards is a beautiful apple orchard that invites visitors to experience the charm of a working farm with deep-rooted history. Dating back to the early 1800s, our farm blends tradition with nature, offering a delightful u-pick apple orchard where guests can stroll through rows of heirloom and modern apple varieties, savoring the crisp autumn air and the simple joy of harvesting their own fruit.Our team welcomes guests as they pick apples on the farm, play in our activity yard, relax in our historic barns and farmhouse and enjoy homemade ice cream and fresh-baked treats. The Hidden Valley Orchards team is dedicated to serving our guests as they make memories with family and create a new tradition of visiting our farm. Moreover, Hidden Valley Orchards places education at the heart of guest experience so the next generation of children learn about Ohio’s rich agricultural heritage.
Nestled in the rolling countryside of Ohio, Hidden Valley Orchards is a beautiful apple orchard that invites visitors to experience the charm of a working farm with deep-rooted history. Dating back to the early 1800s, our farm blends tradition with nature, offering a delightful u-pick apple orchard where guests can stroll through rows of heirloom and modern apple varieties, savoring the crisp autumn air and the simple joy of harvesting their own fruit.
Our team welcomes guests as they pick apples on the farm, play in our activity yard, relax in our historic barns and farmhouse and enjoy homemade ice cream and fresh-baked treats. The Hidden Valley Orchards team is dedicated to serving our guests as they make memories with family and create a new tradition of visiting our farm. Moreover, Hidden Valley Orchards places education at the heart of guest experience so the next generation of children learn about Ohio’s rich agricultural heritage.
