Hospitality Services Manager

Job description

Job Description Aramark Canada is seeking a Hospitality Service Manager to provide leadership and operational oversight for food and environmental services (housekeeping and laundry). The role is responsible for recruitment, training, developing, coaching, and supporting employees while building strong relationships with clients and residents. The Hospitality Service Manager maintains accurate records, ensures compliance with audit requirements, and enforces effective communication across teams while independently managing priorities in a fast-paced environment and adhering to client and company standards. Healthcare - Aramark Redefining the Patient Experience - We provide industry leading dining, environmental, facilities, and healthcare services in hospitals. By combining hospitality, science, and culinary expertise, we create environments where caregivers and patients can relax, recharge, and recover. Our services range from Patient Dining, Retail Dining to Clinical Nutrition and beyond. Job Responsibilities • Oversee daily operations for food services, environmental services within a senior living environment. • Lead the planning and delivery of resident and client catered functions, ensuring quality service and operational efficiency. • Monitor financial performance, including budget management, inventory, ordering and invoice processes, payroll accuracy, cost control, and adherence to financial targets. • Review operational results, identify variances, and implement corrective actions to support financial and service objectives. • Recruit, train, develop, coach, and support employees while managing performance in accordance with company policies, client expectations, and applicable labour requirements. • Provide regular coaching and feedback to employees, fostering accountability, engagement, professional growth, and a positive team culture. • Lead daily pre-shift huddles to communicate priorities, safety updates, operational changes, and service expectations. • Promote clear, timely, and respectful communication among employees, clients, residents, families, and community partners. • Proactively address resident, family, client, and employee concerns, ensuring appropriate follow-up and timely resolution. • Complete monthly FoodSafe, food management, housekeeping, and laundry audits, documenting findings and implementing required improvements. • Ensure the timely collection and review of resident satisfaction surveys and use feedback to improve service delivery. • Participate in monthly Resident Council meetings and communicate relevant feedback, actions, and outcomes to the appropriate teams. • Contribute to Social Club initiatives, Total Quality Management, business planning, and capital equipment reviews and recommendations. • Execute and delegate work in accordance with client and Aramark policies, procedures, quality assurance standards, and health and safety requirements. • Report and upload employee injuries and near misses through Global Metrics Monitor (GMM), and recommend preventative measures to reduce future incidents. • Attend Aramark meetings, training sessions, and organizational functions. • Perform other related duties as assigned. Qualifications • Diploma or degree in management, hospitality, food service, dietetics, or a related discipline, with a minimum of two years of relevant experience; alternatively, five years of related experience combined with demonstrated leadership capability. • Minimum of two years’ experience in a healthcare or senior living environment. • Minimum of two years’ experience working in a unionized environment. • Mandatory CSNM membership (Canadian Society of Nutrition Management) • Advanced Food Safety Certification. • Strong financial management skills, including budgeting, cost control, invoice processing, payroll oversight, and reviewing operating results. • Demonstrated ability to develop, coach, train, motivate, and manage employee performance effectively. • Excellent leadership, communication, organization, and problem-solving skills. • Ability to communicate professionally and effectively, both verbally and in writing, with residents, families, clients, employees, and coworkers. • Working knowledge of Microsoft Word, Office, and Excel. • First Aid Certification is an asset. • Ability to work independently, adapt to changing priorities, and manage multiple assignments in a fast-paced environment. • Physical ability to perform light lifting and frequent walking. • Flexibility to work varying schedules, including weekends. • Commitment to resident-centred service and a respectful, inclusive workplace. Working Conditions This position works in a senior living environment serving older adults and individuals with physical or mental health challenges. Success in this role requires patience, empathy, professionalism, sound judgment, and the ability to remain calm and positive while responding to changing needs. Senior living operations operate continuously, 24 hours a day, 365 days a year, and may be required to remain operational during inclement weather. This is an on-site position and does not include a work-from-home arrangement. Employees must have reliable transportation and appropriate plans to report to and return from work, including alternative arrangements when necessary. Education About Aramark What We Offer You Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being. Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more—because your health matters. Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark—helping you grow your retirement savings faster. Well-Being Support: Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it. Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another. Exclusive Perks: Enjoy discounts on everyday products and services to make life more affordable. Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies. Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations. Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all. At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world. You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters. The pay range for this position is $60,471.00 - $76,385.00.