Host/ess - Dawn Manor

Job description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality. As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today. What you will have an opportunity to do: Host/ess Dawn Manor | Dellshire Resort Where imagination, wonder, and togetherness come to life in extraordinary style. Shape your success in a place built for unforgettable experiences. At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection. The Host/Hostess is responsible for managing the guest arrival and departure experience, ensuring a seamless, organized, and welcoming environment at our off-site restaurant. This role serves as the central point of coordination for dining room flow and is accountable for maintaining efficiency, professionalism, and guest satisfaction always. Why You’ll Love Dellshire Be part of a resort that blends luxury and adventure into a storybook setting. Work with a team that values creativity, collaboration, and connection. Experience professional growth in a dynamic, pre-opening environment with room to make your mark. Competitive pay Comprehensive health, dental, and vision coverage Paid time off and holidays 401(k) with employer match Associate recognition programs Exclusive discounts and family perks Free employee meal daily What You’ll Do Greeting all guests promptly with a professional and welcoming demeanor Manage reservations, waitlists, and seating assignments using established systems Monitor dining room flow and adjust seating to support service efficiency Escort guests to tables and provide menus in a polished manner Communicate continuously with servers, managers, and culinary team regarding table status and guest needs Provide accurate wait time estimates and manage guest expectations Maintain cleanliness and organization of the host stand, lobby, and entry areas Answer phones, respond to guest inquiries, and assist with reservations Support guest recovery efforts by escalating concerns to leadership when needed Adhere to all company policies, service standards, and safety procedures Other duties & responsibilities as assigned by Manager What are we looking for? Who You Are Previous guest service or host experience preferred Strong organizational and multitasking abilities Excellent communication and interpersonal skills Ability to remain calm and professional under pressure Food Safety Certification and Wisconsin Alcohol Beverage Certification required within 30 days of starting and must be re-certified as needed Join us in creating something extraordinary. Apply today to bring your passion for sales and hospitality to Dellshire Resort—where every reservation tells a story, and every story begins with you. Dellshire Resort is part of Pyramid Global Hospitality , a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first. Pyramid Global Hospitality is an Equal Opportunity Employer Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Compensation: - Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.