Host/Hostess

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Costa d'Este Beach Resort & Spa is a luxury resort located in Vero Beach, Florida. The resort's rooms and suites are spacious and luxuriously appointed, with many offering stunning views of the ocean or the pool. Costa d'Este Beach Resort & Spa is the perfect place to relax and rejuvenate on Florida's beautiful Treasure Coast. The resort's stunning location, luxurious accommodations, and endless amenities make it a popular destination for couples, families, and groups of friends. What you will have an opportunity to do: ESSENTIAL FUNCTIONS: Greet and interact with guests in a friendly and professional manner. Seat all guests in a timely and courteous fashion. Clear extra settings if not needed. Present menu to each guest. Answer telephone and take reservations using professional language. Volunteer Resort information to guests. Must be knowledgeable about other restaurants, shops and locations on property and about current/upcoming events. Keep work area/podium clean and organized. Menus should be wiped down at the end of each shift and replaced if wrinkled or soiled. Communicate with kitchen and staff to ensure steady flow of dining guests. Maintain waiting list of guests. It is the host's responsibility to know what tables are available, who is covering each section and how to seat guests alternately in each section. MARGINAL FUNCTIONS: Respond to any reasonable task as assigned by supervisor or manager. As time allows, walk around restaurant and check on guests. Refill water, push in chairs/stools, wipe down bar tables, always keeping on eye on podium. ENVIRONMENT: Indoor fast paced environment with vinyl and carpeted surfaces. Outdoors with cement surfaces and exposure to outdoor climates and elements. Loud noise levels. What are we looking for? Compensation: - Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.