Host/Hostess - Pool Lounge

Job description

Warmly greet and acknowledge guests upon arrival and throughout their Pool Lounge experience. Serve as an ambassador of Fairmont New Orleans and the Pool Lounge. Manage reservations, seating assignments, waitlists, cabana assignments, and guest preferences as applicable. Escort guests to tables, loungers, cabanas, or designated seating areas. Communicate relevant information regarding menus, Pool Lounge offerings, hours, amenities, and hotel policies. Maintain knowledge of Pool Lounge food and beverage offerings. Maintain awareness of cabana packages, special events, promotions, and seasonal offerings. Monitor guest flow and coordinate closely with Servers, Bartenders, Runners, and Management. Manage guest expectations regarding wait times, seating availability, and cabana availability. Coordinate VIP arrivals, special occasions, celebrations, and guest preferences. Answer telephone calls and assist with reservations, guest inquiries, and operational communication. Respond promptly and professionally to guest questions, concerns, and requests. Assist with guest recovery efforts and involve leadership when appropriate. Maintain cleanliness, organization, and presentation of the host stand, entrance, seating areas, and guest-facing spaces. Monitor poolside conditions and communicate safety, maintenance, or guest concerns to appropriate hotel leadership. Maintain familiarity with Fairmont New Orleans amenities, dining outlets, events, and local attractions. Support the Pool Lounge during peak periods and high-volume operations. Assist with opening, closing, stocking, cleaning, and other operational duties. Maintain a polished and professional appearance consistent with Fairmont New Orleans standards. Follow all hotel policies, service standards, safety procedures, and pool-area regulations. Perform additional duties as assigned. Previous Host / Hostess, restaurant, hotel, resort, pool, or guest service experience preferred. Luxury hotel or upscale hospitality experience is an asset. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to remain professional and composed in a high-volume environment. Professional appearance and polished demeanor required. Strong guest service mindset. Basic computer and reservation system experience preferred. Ability to work outdoors for extended periods in warm and humid weather. Ability to work flexible schedules including days, evenings, weekends, holidays, and extended shifts. Must be legally authorized to work in the United States. Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties , special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including: Medical, Dental, and Vision Insurance Paid Time Off and Holiday Pay 401(k) Retirement Savings Plan Employee Assistance Program (EAP) Colleague Dining Program Career Growth and Development Opportunities Recognition and Rewards Programs Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​ Belonging: We celebrate our differences. We support each other and we always stand together.​ Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​ Integrity: We build trust through mutual respect and being authentic.​ Diversity & Inclusion Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. Company Description Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. Hotel Overview: Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.