Host/Hostess - The Café

Job description

Warmly greet and welcome guests upon arrival while creating a positive and professional first impression. Serve as an ambassador of The Café by Chef Emeril and Fairmont New Orleans by delivering genuine, approachable New Orleans hospitality. Manage reservations, seating assignments, waitlists, and guest preferences using the designated reservation system. Escort guests to tables and provide menus while communicating relevant information about The Café. Maintain knowledge of menu offerings, daily features, beverages, coffee and espresso selections, hours of operation, and restaurant amenities. Develop knowledge of Chef Emeril Lagasse's culinary philosophy and the New Orleans influences represented throughout The Café. Confidently answer guest questions and provide appropriate information regarding menu items and restaurant offerings. Monitor dining room activity and coordinate closely with Servers, Culinary, Management, and other Food & Beverage colleagues to maintain smooth service flow. Manage table rotations and seating assignments while considering guest preferences and operational needs. Communicate estimated wait times accurately and manage guest expectations during periods of high volume. Maintain accurate waitlists and communicate with guests regarding table availability. Answer telephone calls promptly and professionally while assisting with reservations, guest inquiries, and operational communications. Respond to guest requests, concerns, and special accommodations with warmth, professionalism, and discretion. Assist with guest recovery efforts and involve leadership when appropriate. Maintain cleanliness and organization of the host stand, entrance, waiting areas, and dining spaces. Ensure menus, guest-facing materials, and seating areas are clean and properly presented. Assist with VIP guests, special occasions, hotel events, and other elevated guest experiences. Maintain familiarity with Fairmont New Orleans amenities, services, outlets, events, and local attractions to assist guests. Support the outlet during peak periods and high-volume service while maintaining composure and hospitality standards. Assist with opening and closing duties, stocking, cleaning, and other operational responsibilities. Maintain a polished and professional appearance consistent with Fairmont New Orleans standards. Follow all hotel, restaurant, safety, sanitation, and service policies and procedures. Uphold the hospitality and culinary standards associated with Chef Emeril Lagasse and Fairmont New Orleans. Perform additional duties as assigned. Previous host/hostess, restaurant, café, hotel, hospitality, or guest service experience preferred. Luxury hotel or upscale dining experience is an asset. Passion for hospitality, food, beverage, and creating exceptional guest experiences. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to remain professional, composed, and welcoming in a fast-paced environment. Professional appearance and polished demeanor required. Strong guest service mindset with the ability to create positive and memorable interactions. Basic computer skills and familiarity with reservation or POS systems preferred. Ability to learn and communicate detailed menu and outlet information. Strong teamwork and communication skills. Knowledge of New Orleans hospitality, culture, and local attractions is an asset. Ability to work flexible schedules, including mornings, evenings, weekends, holidays, and extended shifts as operationally required. Must be legally authorized to work in the United States. All your information will be kept confidential according to EEO guidelines. Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen. Hotel Overview: Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.