Host/Hostess - Third Measure

Job description

The Third Measure Host / Hostess serves as one of the first points of contact for guests and plays a critical role in establishing the intimate, sophisticated, and welcoming atmosphere of Third Measure. This position manages reservations, seating, guest flow, and special requests while ensuring each guest receives personalized and attentive service from arrival. Responsibilities: Warmly greet and acknowledge guests upon arrival while creating a polished and memorable first impression Serve as an ambassador of Third Measure and Fairmont New Orleans Manage reservations, waitlists, seating assignments, and guest preferences Escort guests to tables or designated seating areas Maintain knowledge of Third Measure's cocktail, food, and beverage offerings Maintain knowledge of operating hours, dress code, reservation policies, special events, and hotel amenities Provide guests with accurate and engaging information regarding the Third Measure experience Monitor dining and lounge activity and coordinate seating flow with Servers, Bartenders, Runners, and Management Manage guest expectations regarding wait times and seating availability Maintain awareness of VIPs, repeat guests, celebrations, special occasions, and guest preferences Coordinate VIP and high-profile guest arrivals with discretion and professionalism Answer telephone calls and assist with reservations and guest inquiries Respond promptly and professionally to guest questions, concerns, and special requests Assist with guest recovery efforts and involve leadership when appropriate Maintain cleanliness, organization, and presentation standards at the host stand, entrance, waiting areas, and guest spaces Maintain awareness of the atmosphere and guest experience throughout the Lounge Monitor guest flow and communicate operational concerns to leadership Maintain familiarity with Fairmont New Orleans amenities, dining outlets, events, and local attractions Assist with opening, closing, stocking, cleaning, and other operational duties Maintain a polished and professional appearance consistent with Third Measure and Fairmont standards Follow all hotel policies, service standards, safety procedures, and operational requirements Perform additional duties as assigned Previous Host / Hostess, restaurant, hotel, lounge, or guest service experience preferred Luxury hotel, fine dining, upscale restaurant, or cocktail lounge experience preferred Excellent communication and interpersonal skills Strong organizational and multitasking abilities Ability to remain composed and professional in a high-volume environment Professional appearance and polished demeanor required Strong guest service mindset Ability to interact confidently with discerning guests and VIP clientele Basic computer and reservation system experience preferred Ability to work late-night schedules, evenings, weekends, holidays, and extended shifts Must be legally authorized to work in the United States Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties , special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including: Medical, Dental, and Vision Insurance Paid Time Off and Holiday Pay 401(k) Retirement Savings Plan Employee Assistance Program (EAP) Colleague Dining Program Career Growth and Development Opportunities Recognition and Rewards Programs Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​ Belonging: We celebrate our differences. We support each other and we always stand together.​ Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​ Integrity: We build trust through mutual respect and being authentic.​ Diversity & Inclusion Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. Company Description Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. Hotel Overview: Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.