Hostess - Russian Speaking

Job description

Position: Hostess – Russian Speaking Department: Food & Beverage Reports to : Supervisor _______________________________________________________________ PURPOSE OF POSITION To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests. KEY ROLES & RESPONSIBILITIES Provide a warm and friendly welcome, leading guests and seating them at their table Take telephone bookings and maintain a clear and organized reservations book Assist in the set-up of tables and displays Maintain and update guest database Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor Maintain cleanliness of hostess station and surrounding areas, as well as of all menus Maintain good working relationship with own colleagues, and all other departments Correct preparation of all necessary operational material in the back office Learn safety, sanitation and hygiene policies Present check to guests and perform cashiering function if needed Effectively control guest flow in the restaurant ensuring maximum turnover Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment Train wait staff and bus staff in hostess standards Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards Carry out any other duties as and when assigned by the Management of the Hotel Assist other Food & Beverage Outlets in their operations within peak times when needed Translating menus from English to Russian as well as updating menus as and when required Connecting with Russian speaking guests among all other guests too Any additional duties assigned. PERSONAL ATTRIBUTES Excellent reading, writing and oral proficiency in English and Russian Well-presented and professionally groomed at all times Strong interpersonal skills and able to establish a good rapport with guests Possess full knowledge of restaurant’s seating/table plan Computer knowledge (Microsoft Excel, Word, PowerPoint) QUALIFICATIONS Hotel/Restaurant Management graduate EXPERIENCE 2 year Hotel experience in F&B Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity. Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.