Hostess - Sofitel Cairo Downtown Nile

Job description

Greet guests warmly upon arrival and set the tone for the dining experience. Manage reservations using platforms such as OpenTable, Resy, or similar systems. Maintain and update waitlists, quoting accurate wait times and keeping guests informed Seat guests according to server rotation, table availability, and floor plan balance. Escort guests to tables, present menus, and communicate special notes to servers Answer phone calls for reservations, menu questions, and general inquiries. Monitor dining room flow and adjust seating plans as needed. Assist with light tasks such as bussing tables or handling to‑go orders in some establishments Inspect dining areas for cleanliness and proper setup. Entry‑level; 0–2 years preferred in upscale dining. Within luxury atmosphere Possession of a positive and enthusiastic attitude Strong communication and interpersonal skills Ability to multitask in fast‑paced environments Familiarity with reservation and table‑management software Professional demeanor and customer‑service orientation Organizational and problem‑solving abilities experience is an asset Prior experience working with Opera or a related system Fluency in English additional languages are a plus Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.