Hotel All Rounder

Job description

Company Description Ibis Budget Newcastle are seeking energetic & enthusiastic Hotel All Rounder to work across both Front Office and Housekeeping to join our Team. Job Description Working across both Reception and Housekeeping Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day. Checking guests in and out Maintaining accurate guest accounts Taking bookings, providing helpful information & entering reservations Answering guests queries in a timely and efficient manner. Addressing guest requests and handling guest complaints in a positive manner. Working in Housekeeping, cleaning guests rooms and servicing Strong Attention to detail Qualifications Previous hotel front office reception experience preferable Professional telephone manner and exceptional customer service skills Are positive, friendly, and guest-oriented Have a strong attention to detail Are flexible and ready to work across a seven-day roster, including weekends and holidays Additional Information What is in it for you: ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage, Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face) Opportunity to develop your talent and grow within your property and across the world!