Hotel and Event Management Specialist

Job description

ABOUT EVENTCONNECT At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between. EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service. EVENTCONNECT OFFERS Competitive salary and benefits A casual but energetic work environment made for today’s workers Performance-driven culture Growth opportunities IT equipment provided ABOUT THE ROLE At EventConnect, our clients are the focus of our teams each and every day. As an Event Management Specialist, you will have the opportunity to work alongside a Procurement Specialist to assist with securing the best hotels and rates for our events and train hotels on our platform to create value for both the hotels and the athletes/families. The Event Management Specialists are responsible for overseeing all aspects of event management in the post-contracting process, including reservation compliance, inventory management, event strategy, and various forms of hotel suppor t. Please note, this posting is for future opportunities only; no current vacancy. RESPONSIBILITIES Lead in managing incoming inquiries across the hotel's phone, inbox and live chat, ensuring timely, accurate, and professional response Support the EMC team as needed, with incoming inquiries within the Hotels inbox. Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate for reservations, changes & cancellations. Monitor and manage event performance for cross-department strategy meetings. Perform market research Draft, review & approve hotel contracts as required, including assisting with loading contract data into the EventConnect software. Assist our Hotel Procurement Team in following up with outstanding contracts and proposals. Potential for supporting Event Management Specialists with other administrative duties, including assisting with oversells and responding to hotel inquiries. Assist with various tasks within the operations department as it pertains to hotel relationships. Assist with check-in issues as needed. The individual will be expected to provide periodic coverage for the after-hours emergency line and may be scheduled for limited holiday availability as business needs require. QUALIFICATIONS Ability to multitask and be agile in a fast-paced environment Knowledge of the hotel industry and brand standards Intimate knowledge of contracts and the ability to contract Ability to calculate revenue minimums and understand revenue targets Accepts and welcomes new challenges Accountable for being a team member and contributing to goals Friendly, professional, and confident nature, both on the phone and through email communications Strong problem-solving skills and the ability to collaborate with others An organized approach to completing your work to ensure clients and hotel relationships are strengthened A University or College graduate A minimum of 2 years of hotel experience EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made. W e thank all candidates who apply, Only those selected for screening and an interview will be contacted.