Hotel Contract Specialist

Job description

ABOUT EVENTCONNECT At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between. EventConnect's head office is located in downtown London, Ontario however we welcome all applicants from London and the surrounding areas. Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service. EVENTCONNECT OFFERS Competitive salary and benefits Casual but energetic work environment made for today’s workers Performance-driven culture Growth opportunities IT equipment provided A culture of teamwork, celebrations of success, social gatherings and goal-oriented work ABOUT THE ROLE At EventConnect, our clients are the focus of our teams each and every day. As a Hotel Contract Specialist, you are the first point of contact for our hotels. You will have the opportunity to establish the best first impression of their experience with our team and that is invaluable. Each day, you will work to negotiate and secure the best hotels and rates for our events and train hotels on our platform in order to create value for both the hotels and the athletes/families. Please note, this posting is for future opportunities only; no current vacancy. RESPONSIBILITIES Successfully negotiating, planning, coordinating & executing hotel room block agreements with hotels Negotiating concessions to meet minimum targets per room night on revenue, points & comp rooms Direct phone & email communication with NSOs, CVBs, Hotel Sales Representatives, Vacation Rental Representatives and Contracting Companies Training and Supporting Contracting Companies on Software and Contracting Process Go Live calls with Contracting Company Partners including Event Validation to ensure adequate inventory levels Analyze and initiate event strategies that include but are not limited to projections, room consumption, blocking percentage, reservations per travel team, washing and complimentary rooms Provide event analytics for Post Event Analysis reports & renewal strategies Be an active participant in maintaining partner relationships (strategy calls, partnership growth, event renewals, meeting partner expectations) Drafting & reviewing contracts Loading contract data into EventConnect software Training hotels on the use of EventConnect software Maintenance of events for an adequate available inventory Upholding contract terms; including but not limited to room types, room amounts, rate clauses, walk policies and general discrepancies Initiating conversations or actions required on low-performing events Clearly communicating and following documented processes with internal departments on strategies, tasks and general updates Participation with rotating on-call schedule for company emergency phone line Attending all scheduled in-person or Zoom meetings Ensure all KPIs and service benchmarks are consistently met, optimizing workflow and customer satisfaction QUALIFICATIONS Ability to multitask and be agile in a fast-paced environment Knowledge of the hotel industry and brand standards Knowledge of Vacation Rentals and Condos Intimate knowledge of hotel contracts and ability to contract Ability to calculate revenue minimums and understand revenue targets Negotiation skills Accepts and welcomes new challenges Accountable for being a team member and contributing to goals Friendly, professional and confident nature both on the phone and through email communications Strong problem-solving skills and ability to collaborate with others An organized approach to completing your work to ensure clients and hotel relationships are strengthened A University or College graduate A minimum of 2-year hotel or hospitality experience EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made. We thank all candidates who apply. Only those selected for screening and an interview will be contacted.