Hotel Duty Manager - Assistant Manager

Job description

Reporting to the Front Office Manager, the Duty Manager acts as the Manager on Duty and is responsible for coordinating hotel operations in the absence of senior management. The role requires operational oversight of Front Office, Food & Beverage, Housekeeping, Maintenance, and Security, ensuring smooth communication between departments and consistent adherence to brand and legal standards. Manage and supervise front-of-house operations including guest arrivals, departures, and lobby services. Oversee and coordinate the day-to-day functions of Front Office, Housekeeping, and Food & Beverage teams to ensure operational efficiency and exceptional guest experiences. Respond promptly to guest enquiries and complaints, ensuring service recovery and satisfaction. Monitor room allocations, reservations accuracy, and revenue optimisation in coordination with the Reservations and Revenue teams. Support the Night Audit process and maintain accurate financial reporting. Ensure hotel policies, procedures, and service standards are upheld in accordance with brand and legislative requirements. Minimum 3 years of experience in a hotel supervisory or management role within a 4- or 5-star property. Strong organizational and problem-solving abilities with attention to detail. Knowledge of hotel operations systems such as Opera Cloud or similar will be advantageous. Has Managers certificate or is eligible to obtain one. Flexibility to work a 7-day rotating roster including weekends, evenings, and public holidays. Wage NZD 32.59 per hour Why work for Novotel, Queenstown? Staff meals provided while on shift Uniforms provided, washed and laundered daily. Staff Accommodation available Learn your Way - Access to our Accor Academy so you can Earn while you Learn! Work Your Way - Flexibility to ensure a work life balance! Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide Accor's refer-a-friend bonus Accor's Parental Leave Scheme Access to our Employee Assistance Program Full time 30 hours per week. Overtime rates apply after 40 hours worked. Place of employment is Novotel Queenstown Lakeside 6 Earl St Queenstown Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. CV & Cover letter please Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World! We are seeking a Duty Manager - Assistant Manager to oversee daily hotel operations, ensuring seamless service delivery across all departments while maintaining the highest standards of guest satisfaction, safety, and efficiency.