Hotel Guest Services / Front Desk

Job description

About Us At the Fairfield by Marriott Inn & Suites Hartford Airport in Windsor Locks, CT, we pride ourselves on creating a warm and welcoming atmosphere for every guest who walks through our doors. Whether they're here for business or leisure, we believe exceptional service starts at the front desk — and that’s where you come in. Position Summary This is a part time position, we are currently seeking someone with open availability who can work Friday's third shift, 11PM-7AM in addition to first or second shift a couple days a week. As a hotel guest service representative, you’ll be the first point of contact for our guests. You’ll handle check-ins and check-outs, respond to guest inquiries, and ensure each stay is smooth, memorable, and aligned with our brand’s service standards. Key Responsibilities Greet guests with warmth and professionalism upon arrival Perform check-in and check-out procedures efficiently Manage room assignments, keys, and reservations Handle guest requests, questions, and concerns promptly Process payments accurately (cash, credit cards, etc.) Coordinate with housekeeping and maintenance teams Maintain a clean and organized front desk area Uphold hotel security and confidentiality standards Assist with concierge tasks and local recommendations Qualifications Previous Hotel experience is required- Prior Marriott experience is preferred. High school diploma or equivalent required Strong communication and interpersonal skills Ability to multitask and remain calm under pressure Familiarity with hotel PMS systems required Flexibility to work mornings, evenings, weekends, and holidays Professional appearance and attitude Why Join Us? Competitive pay Employee discounts at Marriott Hotels Opportunities for career growth and advancement Friendly and supportive team environment